Description

Global New Accounts Onboarding Specialist ensure extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information Onboarding Specialist recommend tailored solutions to customers who include relevant products, services and membership privileges.

Role & Responsibilities:

• The major role of this position is to provide high proficiency handling with customers’ media by completing application decisions at acceptable performance standards.
• Multitask and efficiently navigate through multiple systems to analyze customer information during application process.
• Processing Charge / Credit card applications for new or existing customers through internal systems.
• Understanding all relevant Risk, Compliance, Credit and Fraud criteria and ensure adherence with.
• Document necessary application information and recommend solutions that benefit the application decision.
• Ability to support data needs and assist in creating content.
• Analyzing and defining data needs with key partners to support recommendations.
• Collaboration with team for making recommendations on process excellence by sharing new ideas and implementation.
• Assisting Team Leader and Subject Matter Expert.
• Joining project calls and creating process flows.

• Support operations to drive results on strategic initiatives and deliver business outcomes.

   

   

Minimum Qualifications

• Excellent communication skills both verbally and written
  
  
• Diploma and bachelor’s degree preferred

·       Basic Microsoft Office skills

• Language proficiency in English. Mandarin and Cantonese (both read and verbal) is an added advantage
  
  
• We service our Card Members 5 days per week. Successful candidates are required to work from Monday to Friday, 8.30am to 5.30pm.

Additional Information:

• Location: Kuala Lumpur

• Starting Date: 27th April

• Duration:  6 Months

• Hours: Full time

• Year of study: Bachelors - penultimate or final year of study

This internship requires you to be available for a period of 6 months 

Employment eligibility to work with American Express in Malaysia is required as the company will not pursue visa sponsorship for these positions.