At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

 Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Senior Manager, 1LOD FCRM Intake & Prioritization owns the intake and prioritization of demand engine first-line financial crimes activities within the 1LOD FCRM Center of Excellence. This role ensures that financial crimes risks, issues, regulatory expectations, and change initiatives are consistently captured, classified, prioritized, and routed to the appropriate execution owner using a common risk lens.

Reporting to the Director, this role prevents governance overload, reduces reactive fire drills, and ensures resources are deployed against the highest-risk priorities.

Key Responsibilities:

• Own the 1LOD FCRM intake and change framework for risks, issues, findings, control gaps, and change drivers, from approval through implementation oversight, adoption and reporting
• Ensure consistent classification, severity assessment, and documentation at intake.
• Act as the control point to prevent issue duplication, severity inflation or minimization, or misrouting.

• Apply defined prioritization criteria and sequence Quick Wins, strategic initiatives and long-term remediation initiatives to support both immediate risk mitigation and durable solutions.
• Support leadership decision-making on sequencing, tradeoffs and capacity constraints.

• Maintain end-to-end traceability from intake through decisioning, execution, and closure.

Minimum Qualifications:

• 4+ years of experience in financial crimes risk management, change management, governance or operating model enablement within a large, complex organization
• Demonstrated ability to manage competing regulatory and risk-driven demands in a structured, disciplined manner.
• Strong analytical, prioritization, communication and problem-solving skills.
• Experience operating in ambiguous environments and driving clarity and alignment across stakeholders.
• Bachelor Degree

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.