At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Manager, Supply Chain Solutions, Product Management

About GMNS Product:

As part of the Global Merchant & Network Services group (GMNS) the Product Team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. We are driving a strategic, multi-year transformation to modernize our Supply Chain Solutions to build innovative products, services, and capabilities that will anticipate buyers and suppliers and issuing and acquiring partner’s needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.

Reporting to the VP of GMNS Supply Chain Solutions – Product Management, the

Manager of Supply Chain Solutions, Product Management, will have the opportunity to be part of a key strategic priority for the GMNS business. This team is responsible for evolving the strategic agenda focused on how we are modernizing and transforming our Commercial & B2B products and processes globally. This includes setting the strategy, defining future use cases, ensuring our current roadmap enables the business for the future, and identifying opportunities to provide differentiated value to our Suppliers, Buyers and Partners.

As a key member of this team, your responsibilities will include:

• Defining products and services and provide differentiated value and a seamless experience that allows customers and partners to expand to new segments and markets

• Build and maintain strong relationships with stakeholders and deliver teams to define trackable success metrics to enable analytic-driven decision-making, as well as track product development, product performance post-launch to assess future investments, e.g., incremental revenue, cost reduction, competitive differentiation, and customer satisfacti Conduct discovery to identify market opportunities and user needs, and document clear, actionable requirements to support product development

• Define and continually refine prioritization to build and maintain product roadmaps including sustaining a backlog of features

• Gather and analyze feedback from internal and external customers and partners to create user journeys to help identify opportunities to remove obsolete or redundant commercial and B2B payment experiences and suggest enhancements to improve user experience

• Partner with multi-disciplinary teams to support the design, validation, and execution of supply chain solutions, ensuring alignment with the product roadmap

• Responsible for identifying, assessing, and strengthening risk and control frameworks to ensure operational resilience, regulatory compliance, and effective governance

The successful candidate will have the following:

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Experience: Background in end-to-end Product Management and an understanding of the payments industry, preferably including supply chain finance, working capital solutions, corporate banking, AI supply chain automation, blockchain rails and digital currencies, etc.; 3+ years of experience in Product Management and/or Product Development preferred

· Skilled business liaison: A good balance of technical knowledge and business/commercial acumen with a proven track record of driving innovation and business metrics with a customer-first mindset

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Intellectual curiosity: High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills and ability to deal with ambiguous or undefined problem

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Strategic thought leadership: Strategic and innovative mindset, with the ability to synthesize and translate market and industry trends into opportunities for AXP to drive innovative solutions

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Transformational spirit: Proven track record of driving change management and delivery in complex and highly matrixed organizations

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Executive communication: Outstanding communicator with the ability to distill complex topics into clear and concise messages, adapted for the audience appropriately

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Great attitude: High energy, an optimistic attitude, eagerness to learn, high level of accountability and a good sense of humor

· Education: Masters of Business Administration or Bachelor's (or comparable experience) in Business, Engineering, Computer Science, Economics is highly preferred.

Qualifications/We’re interested in hearing from people who have:

• Strong analytical skills with the ability to gather and interpret data to make informed product decisions

• Strong project management aptitude, preferably including understanding of Agile methodology and practices

• Strong aptitude for balancing multiple deliverables simultaneously, using effective prioritization and multi-tasking skills

• Flexibility and readiness to work within a global team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.