At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Analyst, Portfolio Analytics, Insights & Governance

Within the Technology Business Enablement (TBE) organization, the Lean Portfolio Management (LPM) team is responsible for aligning investment and execution of enterprise priorities, accelerating strategic alignment and planning across Enterprise Centers of Excellence (COEs), Lines of Business (LOBs), and Technology. By integrating lean principles, LPM elevates transparency, optimizes resource allocation, and drives business and customer outcomes through continuous alignment of strategy, funding, and delivery.

The Analyst, Portfolio Analytics, Insights, & Governance enables data-driven decision-making by creating scalable analytics solutions and actionable insights that optimize investment decisions, portfolio performance, and sequencing of enterprise priorities and resources. This role specializes in leveraging planning, delivery, productivity, OKRs, capacity, and funding data to inform investment decisions, strategic planning, and execution. It also champions advanced analytics, AI/ML adoption, and visualization capabilities to drive speed of delivery and enterprise outcomes.

This position reports to the Director, Portfolio Analytics, Insights, and Governance and will be based in Chennai, India.

Key Responsibilities:

• Support execution of the Enterprise Portfolio Insights & Governance strategy by delivering analysis and reporting that contribute to measurable business outcomes and improved decision‑making

• Contribute to the development and successful delivery of the Enterprise Portfolio Data Insights & Governance reporting & analytics roadmap, ensuring outputs align with defined stakeholder needs and user personas

Apply established data governance standards and controls to help maintain data hygiene, accuracy, and trust in portfolio insights and reporting

• Automate manual and repetitive tasks, including presentations and analytical workflows, to improve efficiency and scalability across TBE, LOBs, Product, and Technology

• Advance integration of AI, ML, BI, and emerging technologies by applying AI‑enabled tools to accelerate analysis, improve insight quality, and support decision‑making

• Translate complex data into clear summaries and actionable insights, supporting recommendations that inform manager‑ and senior leader‑level decision‑making

• Demonstrate initiative and learning agility, taking ownership of assigned work and identifying opportunities to innovate, improve analyses or processes

• Excel in a fast-paced environment, adjusting to shifting priorities while maintaining focus on quality and outcomes

Required Skills & Qualifications:

• Minimum of 3+ years of experience in data analytics, business analytics, or related roles, with experience supporting cross‑functional product, technology, or portfolio initiatives

• Bachelor’s Degree in business, economics, statistics, mathematics, engineering, or a related field

• Expertise in Python, Power BI, Tableau, AI/ML, custom GPTs, data modeling, and advanced Excel, with hands-on experience applying AI‑enabled insights to improve planning, prioritization, and decision‑making

• Experience working with AI/ML concepts and large language models (e.g., OpenAI GPT or Llama), applying tools such as retrieval‑augmented generation (RAG) or AI‑assisted analysis in reporting or decision‑support contexts

• Advanced user of enterprise collaboration and reporting tools including Jira, Rally, Clarity, Apptio Target Process, Confluence, Tableau, Power BI and Airtable

• Experience supporting analytics for products, programs, or portfolios, including working with multiple stakeholders and structured data sets

• Foundational understanding of Agile delivery methodologies and project coordination, with experience contributing to defined analytics or reporting backlogs

• Strong collaboration skills, with the ability to work effectively across global teams and incorporate feedback into analysis and deliverables

• Analytical mindset with strong quantitative skills, including basic forecasting, trend analysis, and the ability to derive business insights from data

• Clear written and verbal communication skills, with the ability to translate data and insights into concise summaries and recommendations for managers and senior leaders

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.