At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This role is part of Enterprise Digital, specifically the Enterprise Acquisition Product and Platform Team (EAPP). EAPP is centered around investing in the acquisition process and products to full growth and new accounts acquired across a range of products.

Overview

We are looking for an organized, strategic and inquisitive Digital Product Manager to join the US Consumer Application Experience Team. In this role you will help shape the strategy, execution, and performance of our acquisition experience across the US Customer Application Experience portfolio.

Key Responsibilities

• Understand the US Consumer Application and compliance landscape to drive core strategic outcomes for American Express
• Define and execute on the US Consumer acquisition product vision, strategy, roadmap and identify growth opportunities
• Lead key operational processes and integrations by partnering and managing relationships with collaborators in Product Management, Marketing, Technology, Risk, Servicing, Legal and Compliance
• Support governance processes for key acquisition journeys & products
• Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
• Partnering with UX design and research teams to drive customer centric solutions
• Qualitative and quantitative customer research experience
• Work closely with your partners and colleagues to create and maintain your products feature backlog
• Craft high quality user stories with robust acceptance criteria
• Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals
• Take a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint/increment goals
• Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas
• Work closely with the technology team to develop robust architecture as well as ensure the best in class agile software development
• Identify risks, challenges, opportunities and business integration needs

Preferred Qualifications

• 4+ years’ experience as a product owner or manager within a user-centric, digital product development team
• In depth knowledge of agile processes and principles, SaFE experience a plus
• Experience of leading a program of digital user experience and Business focused experience Improvements
• Excellent written and verbal communication skills
• Able to build positive relationships, influence decisions and make things happen.
• Understanding of service-oriented architecture and developing a full stack product
• Experience driving UI/UX and how to work with personas, wireframes, process flows.
• Understanding of Design Driven Development
• Highly organized with a can-do attitude
• An ability to deal with a fast pace and changing needs.
• Bachelor’s degree
• Master’s degree or MBA is a plus.

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.