AWS Manufacturing & Repair operations is focused on automated assembly solutions where innovative solutions are needed to accelerate overall manufacturing time, working backwards from customers to increase critical capacity for AWS services by improving yield and reliability while reducing cycle time. This new highly cross-functional initiative brings together critical expertise from a wide-range of Amazon teams dedicated to meeting and exceeding customer expectations through innovative validation processes and Amazon operational excellence.

We are seeking a Principal, Technical Infrastructure Program Manager, in this role you will be the connective tissue across a significantly complex, cross-organizational program where the business strategy is defined but the infrastructure build strategy, operational framework, and delivery mechanisms must be driven to clarity from the ground up.

This role will own the Program Management Office (PMO) functions end-to-end, develop and steward the program roadmap, and serve as the primary escalation point for workstream owners, partner teams, and senior leaders across several VP organizations. You bring structure to complexity, urgency to delivery, and trust to every team you partner with. You will work with independence, proactively driving clarity in ambiguous situations, aligning teams and organizations toward coherent approaches, and force-multiplying the effectiveness of every workstream you touch. Your work will have broad cross-organizational impact and may carry global implications for AWS infrastructure capacity delivery.

AWS Manufacturing & Repair is a part of the broader AWS Infrastructure Services team which owns the design, planning, delivery, and operation of all AWS global infrastructure. We are the teams who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!

Key job responsibilities
Roadmap Planning & Strategic Execution Develop and maintain the program roadmap, translating strategic objectives into phased execution plans with clear milestones, owners, and accountability across all workstreams.

Partner with program leadership to align roadmap priorities with organizational investment cycles, operational readiness timelines, and Phase 1, 2, and 3 delivery commitments. Anticipate downstream impacts of roadmap decisions and develop contingency plans to mitigate risk. Communicate roadmap progress and pivots clearly to stakeholders at all levels, ensuring a unified and trusted view of program direction. Make strategic trade-offs between business opportunity, resources, and sustainability—and own those decisions.

Cross-Organizational Alignment & Influence Work across VP organizations to align teams toward simple, coherent approaches that accelerate delivery and reduce complexity. Build consensus across diverse stakeholder groups including engineering, operations, supply chain, facilities, and external partners. Serve as the primary escalation point for workstream owners—managing escalations rather than escalating them—and demonstrate excellent judgment in determining when and how to engage senior leaders. Influence program priorities, resource allocation, and organizational decisions through data-driven recommendations and strong narrative writing.

Proactively identify gaps and opportunities between workstreams, organizations, and processes, and drive resolution.

Drive operational excellence by streamlining processes, eliminating unnecessary mechanisms, and creating predictable delivery paths across the program. Conduct post-mortems and retrospectives to capture lessons learned and continuously improve program execution.

Basic Qualifications

• Bachelor's degree, or experience in Engineering, Operations, Business Administration, or a related field
• 10+ years of program management, tech program management, or related experience

Preferred Qualifications

• Experience in enterprise scale infrastructure or development-based cloud programs/projects in a related industry
• Knowledge of critical data center equipment
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Bachelor's degree, or Master's degree in supply chain management, operations, engineering, analytics or related field
• Project Management Professional (PMP) or equivalent certification
• Background managing programs with external partners, contract manufacturers, or outsourced service providers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 176,900.00 - 239,400.00 USD annually