This role is part of the IES Shopping team and owns the mission of delivering a fast, transparent, and frictionless purchase experience for emerging shoppers — from Cart through Checkout — driving conversion and purchase frequency across emerging markets worldwide.

Emerging shoppers face a complex purchase journey: cluttered Carts with unclear total costs, multi-step Checkouts with redundant friction, and limited visibility into delivery timelines and payment options. This role exists to simplify that journey at scale — reducing steps, improving transparency, and ensuring every shopper can complete their purchase with confidence.

Key job responsibilities
Define and drive the long-term Purchase Experience vision and roadmap — Own the multi-year strategy for Cart and Checkout simplification, anchored in reducing friction, improving transparency, and maximizing purchase conversion across emerging markets.

Own the end-to-end Cart and Checkout experience — Lead initiatives spanning Cart transparency, Checkout simplification, and payment experience improvements — ensuring a coherent, customer-first experience across the full purchase funnel.

Launch customer-delighting experiences — Build experiences that give shoppers full confidence at Cart and a streamlined path through Checkout, with measurable impact on Checkout Session Rate (CSR) and Distinct Purchase Days (DPD).

Partner across business and technology teams — Work closely with IES PurchaseX, PayX, Pay on Delivery, and SMX platform teams to execute the roadmap. Influence global partner teams to build and scale experiences across emerging markets worldwide.

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, Quick Sight
• Experience in building and driving adoption of new tools

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