Are you passionate about developing people and driving operational excellence? Join us as a Regional Learning Manager, where you'll play a crucial role in shaping the learning experience and performance of our fulfillment center associates. In this dynamic role, you'll lead training initiatives, analyze performance metrics, and implement strategic L&D solutions across multiple sites.

• Key job responsibilities
• Drive site performance through deep analysis of metrics, providing actionable insights and solutions to leadership teams
• Lead and optimize new hire onboarding processes, including trainer program management and training delivery
• Develop and implement learning strategies to improve operational efficiency and associate development
• Partner with senior leadership to drive performance improvements through data-driven decisions
• Monitor and enhance training effectiveness across multiple processes and roles
• Lead change management initiatives and training curriculum improvements through project management
• Provide coaching and mentorship to site leadership on learning and development best practices
• Develop reporting mechanisms that measure the effectiveness of training, to aid in assurance and process improvement.
• Maintain close relationships with internal and external stakeholders, understanding our highest priority execution pain-points and opportunities, which will translate into learning solutions that improve performance

A day in the life
As a Learning Regional Manager within our Worldwide Grocery Learning team, your typical day will include analyzing performance metrics, leading Weekly Business Reviews, and meeting with site leadership to drive grocery-specific improvements. You'll spend time coaching managers and supervisors, auditing new hire orientations, and ensuring ambassador programs run smoothly across multiple locations. Regular collaboration with your EU based L&D colleagues and manager will keep our initiatives aligned globally. The role will require frequent travel between sites, and you'll often find yourself problem-solving with stakeholders at all levels to enhance learning initiatives and site performance.

About the team
You will be joining a dynamic team that supports Amazon Fresh FCs across Italy, the UK, and Spain. We're a close-knit group of Learning professionals, each bringing unique insights to our shared mission of developing talent and driving operational excellence in grocery operations.

Our team collaborates everyday, tackling similar challenges. We regularly share best practices, work on cross-market initiatives, and support each other's success through weekly touch points and collaborative problem-solving.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in project management
• Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Experience in making data driven business decisions
• Fluency in English and Japanese communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• Experience in FCs field Ops settings
• Experience managing multiple stakeholders across various levels of an organization

Preferred Qualifications

• 5+ years of program or project management experience
• Experience in change management and process improvement activities, designing scalable solutions and implementing quickly.
• Ability to influence leaders at all levels to understand their role in employee development and help build their skills.
• The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.