AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

This is a Principal, Program Manager (PPM) role responsible for working across the AWS Organization - infrastructure teams (Data center planning and delivery teams, networking), Ec2, Sales, IPM etc. to align on both short- and long-range demand plans for APAC data center capacity and the infrastructure response through the acquisition of space and power.

This role is inherently cross-functional and requires the ability to think big and collaborate with others as you work closely with teams across AWS Infra, AWS service teams (EC2, S3, EBS), sales teams and internal Amazon customers (SDO). The shifting demand (ML) and supply (power and permitting constraints) and critical nature of the role requires someone who maintains momentum, clarity of vision and adaptability while communicating effectively across a diverse set of customers, partners and leadership. You will interface with sales and product teams, deep dive customer considerations (cost, service/feature parity, latency) to ensure customer signals are incorporated in received forecasts and will own driving regional migrations as a key lever to ensure long term supportability. The PPM must effectively distinguish between one/two way door decisions. Decisions driven by the PPM create significant impact to AWS Infra org and all of our customers so excellent judgement (based on domain and technical expertise) is required in managing complex problems, making trade-offs, proposals and escalations. Communication with executive audiences is a regular occurrence. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are therefore essential for success in this role.

This role is posted in Mumbai but can also be based out of Singapore.

About you:

• You bring a unique combination of technical, analytical, and business skills; bridging these together to drive scalable customer centric solutions.

• You are comfortable juggling competing priorities, being scrappy when needed and handling ambiguity.

• You bring extensive experience in defining products and programs, effectively communicate strategic initiatives to business leaders, and are able to work with and drive traction with teams that have competing priorities.

• You are data driven and use data to support your ideas, drive actionable outcomes, and identify opportunities for partnerships across Amazon.

• You look around corners and are proactive in identifying areas of risk to customers.

• Key job responsibilities

• Streamline reporting, benchmark forecasting assumptions and highlight key supportability risks for stakeholders.

• Dive deep into planning models to identify risks and opportunities for region health and resolve constraints by negotiating across demand and supply owners.

• Initiate, develop and maintain relationships with sales teams across 12 clusters in APAC; instate scalable mechanisms to ensure infra team actions are clear, swift and efficient in response to emergent customer needs.

• Balance long (2-13 year) and short-term (0-24 months) capacity delivery planning for short-term (0-24 months) with responsibilities to identify capacity risks, develop, and initiate capacity shortfall mitigation strategies.

• Identify opportunities to invent and simplify processes, identify business risks and implement resolutions and scalable mechanism.

• Communicate ideas concisely to a wide variety of stakeholders for purposes ranging from informative to seeking approvals from executives.

About the team

About AWS

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture:

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 10+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality
• Bachelor's degree or advanced studies in a quantitative field (engineering, economics, math, and statistics)
• Experience working with or having knowledge of cloud computing and existing cloud technologies
• Experience demonstrating technical breadth in AWS and/or cloud fundamentals
• 3+ years of demand planning and forecasting experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.