AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineer, you will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. Ideally, you will:

Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
Are detail and data oriented
Have experience managing engineering projects and consultants.
Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
Are adaptable and inclined to get into the field to see things up close

Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally

Key job responsibilities
As an Amazon Field Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:

Perform design and equipment submittal review for new Data Centers in your region.
Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.
Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.
Interface with internal data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.
Work on concurrent projects, sometimes in multiple geographical regions.
Initiate and lead engineering audits including on-site visits within Amazon’s owned or colo data centers. Produce reports outlining risks with recommended mitigations and remediation's
Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.

A day in the life
You will operate with high autonomy owning engineering reviews, bar-raising initiatives, and root cause analyses for infrastructure products. This role has a high level of discretion with regards to daily activities. While not always daily, your skills will provide a valuable part in assessing the risks and failures associated with security products protecting our data centers. Each day you will interact with different teams responsible for all aspects of the data centers. You will serve as the technical expert for our partner platform teams, so other responsibilities will ebb and flow out of daily priority including threat modeling, standards writing, architecture consultations, and designing proactive security systems. You will have the opportunity to work on projects locally, regionally and globally.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture:

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 4+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience
• 4+ years of commissioning experience
• Bachelor's degree in Electrical Engineering or a related field
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Experience researching new designs, technologies, and construction methods of data center equipment and facilities

Preferred Qualifications

• Professional Engineer License
• Experience with building codes and regulations for your region
• Experience carrying design concepts through exploration, development, and into deployment or mass production
• Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.