About Amazon Global Selling: We empower Latin American entrepreneurs to build global brands. Our mission goes beyond enabling cross-border transactions: we are building the infrastructure, capabilities, and operating models that allow LATAM sellers to compete at a global level, scale sustainably, and unlock long-term profitability in the U.S. marketplace.

We believe international expansion should not be limited by geography, logistics complexity, or operational barriers. Through scalable programs, data-driven insights, and world-class fulfillment solutions, we enable sellers to grow from local champions into global leaders.

Key job responsibilities
We are seeking a strategic and execution-driven Program Manager to lead high-impact initiatives within Logistics and Fulfillment by Amazon (FBA) for Global Selling LATAM.

This role sits at the intersection of logistics, supply chain optimization, seller experience, and profitability. The Program Manager will own the design and implementation of scalable solutions that improve inventory health, reduce seller attrition, increase In-Stock performance, and unlock structural cost efficiencies across cross-border operations.

You will be responsible for transforming how LATAM sellers ship, store, and scale in the U.S., ensuring that logistics becomes a growth lever, not a constraint.

(1) Seller Profitability & Inventory Performance: Drive initiatives to improve In-Stock Rate, Sell-Through, and inventory health, reducing attrition and unlocking sustainable profitability for LATAM sellers.

(2) Cross-Border Logistics Strategy: Design and implement scalable shipping models (Small Parcel, LTL/FTL, consolidation, AWD) that optimize cost, speed, and reliability.

(3) Cost & Fee Optimization: Build data-driven frameworks to reduce fee leakage, improve cost-to-GMS ratios, and increase long-term seller retention.

(4) End-to-End Program Leadership: Own program roadmaps and execution across Global Selling, FBA, Logistics to deliver measurable business impact.

(5) Scalable Seller Experience: Develop automated, programmatic solutions that simplify logistics complexity while elevating seller education and operational excellence.

A day in the life
The day begins with a structured review of core performance metrics: In-Stock Rate, IPI distribution, Sell-Through, shipment defects, and fee-to-GMS ratios, identifying priority gaps impacting seller profitability and retention.

You then lead cross-functional alignment sessions with Logistics, FBA, SEND, and external providers teams to assess ongoing pilots and define next actions. Discussions focus on cost optimization (Small Parcel vs LTL vs consolidation vs AWD), defect reduction, and scalable seller segmentation strategies.

Midday is dedicated to data deep dives: analyzing attrition drivers, shipment patterns, inventory health inputs, and cost structures to design targeted, high-impact interventions.

You drive roadmap execution by translating insights into clear program milestones, stakeholder owners, and measurable KPIs.

The day concludes with executive updates and decision framing balancing short-term operational improvements with long-term cross-border logistics strategy to strengthen seller experience and sustainable profitability.

About the team
Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance:

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth:

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree
• 8+ years of program or project management experience
• 6+ years of working cross functionally with non-tech teams experience
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Speak, write, and read fluently in English
• +5 YOE using data and metrics to determine and drive improvements
• +5 YOE owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 6+ years of driving process improvements experience
• Knowledge of SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.