RME (Reliability Maintenance Engineering) Manager is responsible for overseeing comprehensive facility management services to ensure optimal operational efficiency, safety, and compliance across the facility. This role encompasses strategic planning, vendor management, and team development to maintain high standards of facility operations.

Key job responsibilities

Housekeeping Operations Management:

Oversee daily housekeeping activities across all facility areas including offices, common areas, restrooms, cafeterias, and operational zones
Develop and implement cleaning schedules, standards, and quality control measures
Ensure consistent delivery of high-quality housekeeping services aligned with organizational expectations
Monitor cleanliness standards through regular inspections and audits
Manage housekeeping consumables inventory including cleaning chemicals, toiletries, garbage bags, and supplies
Coordinate waste management and recycling programs
Implement sustainable and eco-friendly cleaning practices

Pest Control Management:

Design and execute comprehensive integrated pest management (IPM) programs
Coordinate with pest control vendors to schedule regular inspections, treatments, and preventive measures
Maintain detailed documentation of pest control activities and ensure regulatory compliance
Conduct facility audits to identify and mitigate pest-related risks
Implement preventive measures to minimize pest infestations
Respond promptly to pest-related incidents and complaints
Ensure proper storage and handling of pest control materials

Training & Development of Janitors and Supervisors:

Develop and deliver comprehensive training programs for janitorial staff on cleaning techniques, equipment operation, and safety protocols
Create standard operating procedures (SOPs) and work instructions for all housekeeping activities
Train supervisors on team management, quality control, and performance monitoring
Conduct onboarding programs for new housekeeping staff
Provide training on proper use and handling of cleaning chemicals and equipment
Ensure all staff are trained on health, safety, and hygiene standards
Conduct regular skill assessments and identify training needs
Implement reward and recognition programs to motivate staff
Foster a culture of excellence, safety, and continuous improvement

Team Leadership & Supervision:

Supervise and manage housekeeping teams including janitors, supervisors, and support staff
Conduct performance evaluations and provide constructive feedback
Manage workforce scheduling to ensure adequate coverage across all shifts
Address staff concerns and resolve conflicts effectively
Build and maintain a motivated, high-performing team

Quality Assurance & Compliance:

Establish and monitor key performance indicators (KPIs) for housekeeping services
Conduct regular quality audits and inspections
Ensure compliance with health, safety, and environmental regulations
Implement corrective actions for non-conformances
Maintain documentation and records for audit purposes

Vendor & Budget Management:

Monitor vendor performance and ensure adherence to service level agreements (SLAs)
Manage soft services budgets and control operational costs
Track expenses and identify cost-saving opportunities without compromising quality

A day in the life
The Soft Services Manager is responsible for overseeing all housekeeping operations, pest control management, and the training and development of janitorial staff and supervisors to ensure clean, safe, and hygienic facility environments that meet organizational standards and regulatory compliance.

Basic Qualifications

• Bachelor's degree, or experience in facilities management, office management, corporate administrative services, or hospitality management
• 5+ years of facilities management, office management, corporate administrative services, or hospitality management experience
• Knowledge of global environmental, health and safety regulations
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience managing budgets
• Proven experience in pest control management and regulatory compliance
• Strong background in training and developing frontline staff and supervisors
• Excellent leadership and people management skills
• Knowledge of cleaning chemicals, equipment, and safety protocols
• Strong organizational and problem-solving abilities

Preferred Qualifications

• Bachelor's degree in enginnering or equivalent, or 5+ years of facilities management experience

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