As the Zappos/Shopbop Discovery Technical Program Manager you will own strategic programs to drive the quality of search and discovery experiences for Zappos and Shopbop customers. Your work will help customers find our world-class selection of Shoes, Kids, and Active wear (Zappos), plus contemporary Fashion (Shopbop) through innovative search technologies. You will work with our Senior leadership and Product Management teams to help solve the most ambiguous problems for how we improve search relevance, launch LLM-assisted search features, and enhance merchandising capabilities to showcase our fashion authority. You will create plans that deliver world-class search features, and lead through influence to achieve the goal. You will partner daily with tech and business department leaders to build trust and alignment. You will leverage your technical expertise to make sure the right technology is delivered in the right way, digging deep to help define requirements, unblock engineering teams, and escalate to keep projects moving efficiently. You will effectively partner with scientists and engineering teams across Amazon to understand their systems and influence their work. As a member of an Amazon subsidiary you will have access to industry leaders in Software engineering and E-Commerce to help grow your expertise. You will also routinely advise and be advised by the best. You will push the technical horizons of the teams you work with and bring latest technologies to bear for customers (including LLM, ML tooling, and advanced search algorithms). You will think big about what your customers need and be persistent to deliver the features and technologies to make those visions reality.

Key job responsibilities
Build project plans that deliver on highly ambiguous goals. Build alignment with senior management and engineering through excellent document writing and meeting coordination. Dive deep with engineering teams and stakeholders to build and refine requirements. Apply your technical expertise to improve projects or unblock teams. Own org-wide initiatives to achieve technology goals.

A day in the life
You start the day reviewing status updates for your program, most teams are on-track, but one seems to be stuck implementing a search ranking feature, you make a note to drop by later to help unblock them. You spend the morning writing a decision document for the head of merchandising, making sure it will get the decision to launch an LLM-assisted search pilot. You end by sending reminders of an upcoming due-date for the search feature launch to make sure everyone is on-track.

About the team
You will be a leader on The Zappos/Shopbop Catalog Discovery team. Your team owns the software that drives our photo studio, product cataloging, product procurement, and integration to Amazon's marketplace. You will focus initially on Discovery and expect to change portfolios over time as needs evolve. We use Amazon's Leadership Principals and Engineering Expertise but have our own fun vibe. We are located in Madison, New York, and Las Vegas.

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in engineering, computer science or equivalent

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WI, Madison - 148,700.00 - 201,200.00 USD annually