We are looking for a highly motivated goal oriented individual to join our Account Management team to provide support to our Selling Partners in selling globally. The role will own building strategy for the function, interface with world wide Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Managers/Account Managers. The successful candidate will have to thrive in an ambiguous environment, be able to think big to build/contribute to multi-year business strategies, be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the ideal candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams.
Key job responsibilities
Business planning and leadership:
Lead a team of 20+ AMs and manage multiple seller growth program supporting sellers from multiple countries independently. Responsible for delivering growth to sellers and value to the business. Specific responsibilities will include:

• Own business planning, goal development, and building strategy for the function. Modelling, and forecasting business metrics for the purpose of making strategic decisions to grow Seller business
• Analyse Seller and program performance trends, diagnose root cause of performance and create actionable plans for operational improvements
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.
• Contributes to and leads strategic plans and documents for the organization.
• Uses data to provide insights to business leaders, and is able to effectively represent the function in various forums (WBRs/MBRs/QBRs etc.)
• Take data driven decisions to prioritize strategic initiatives, focus areas etc.
• Lead a team of Account Managers to meet Seller recruitment goals (launches/Revenue/program adoption etc.)
• Lead recruiting and hiring efforts across direct team and broader organization
• Develop weekly metrics to track critical inputs and outputs and report out in weekly business reviews and regular flash reports to senior management.

Aim towards continuous Process Excellence:

Collaborate with other internal departments to support the improvement of tools and processes to enhance the Selling Partner experience and drive productivity for Account Managers
Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products
Implement account management best practices and SOPs into the business development framework
About the team
Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. We at International Seller Growth team, provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. Amazon Services offers services to sellers in multiple countries to sell on Amazon websites globally and grow multi-channel commerce.

Basic Qualifications

• 5+ years of team management experience
• Bachelor's degree in management, business administration, economics, engineering, marketing
• Experience analyzing data and best practices to assess performance drivers
• Experience influencing internal and external stakeholders
• 7+ years of experience in fast-paced multinational, technology/ e-commerce company

Preferred Qualifications

• MBA
• Experience working with engineering and product teams to define a product and bring it to market
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.