Amazon Grocery Stores is seeking a System Administrator to own the configuration, testing, and operational excellence of our UKG Workforce Central (WFC) and UKG Pro workforce management (UKG Pro WFM) platforms.
This role is critical to enabling advanced scheduling and forecasting across our retail network. You will serve as the technical expert bridging business needs with system capabilities, ensuring high availability, data integrity, and seamless integration across platforms.
This position requires deep UKG expertise, strong problem-solving abilities, and a passion for operational excellence.
Key job responsibilities

• System Administration & Configuration
• Configure, maintain, and secure UKG Workforce Central and UKG Pro WFM applications, including Advanced scheduling, Forecasting and Reporting modules
• Own end-to-end solution lifecycle: requirements gathering and review, build, implementation, testing, deployment, monitoring and hyper care.
• Implement and enforce configuration management, change control, and versioning procedures to maintain system integrity
• Monitor system performance and proactively identify, troubleshoot, and resolve issues to minimize downtime
• Scheduling Operations & Automation
• Own and maintain weekly scheduling jobs and auto-generated schedules, including error resolution and reprocessing
• Conduct weekly labor audits to validate scheduling job success and identify labor allocation irregularities
• Identify automation opportunities and collaborate with product/tech teams to build and test AI-based solutions
• Stakeholder Partnership & Requirements Translation
• Lead consultative sessions with stakeholders to understand business needs, communicate trade-offs, and ensure end-to-end follow-through
• Ensure all new requests are aligned with the product strategy, roadmap and enterprise business strategy
• Translate operational requirements into technical specifications and deliver scalable solutions
• Handle scheduling intake requests via Smartsheet/Ticketing estimate level of effort, and serve as SME for new store openings, location realignments, and program/pilot changes
• Document business processes, technical requirements, and implementation procedures to build reference materials
• Support & Continuous Improvement
• Provide expert-level support to Business Partners via collaboration tools and ticketing systems
• Coach and mentor UKG contractors in day-to-day operations

Basic Qualifications

• Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
• 5+ years of experience configuring, testing, and owning UKG Workforce Central and UKG Pro workforce management systems
• 3+ years of experience in forecasting, advanced scheduling, and custom drivers for Labor Scheduling system configuration and support
• 2+ years of experience in grocery/retail environment
• Professional level understanding of UKG systems architecture, internal dependencies, end-to-end testing, and governance
• Experience developing mechanisms to monitor and test tools at scale, with strong troubleshooting methodologies and root cause analysis capabilities
• Excellent problem-solving, collaboration, and communication skills
• Ability to work independently and passionately own the backend of systems

Preferred Qualifications

• Experience with AI-based solution architecture
• Knowledge with application integration of UKG ecosystem
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
  Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.