The Amazon Flex program uses independent drivers—called delivery partners—to deliver to our customers. Through the Amazon Flex app, drivers sign up for the program, schedule pickup times, are guided during routes with the navigation system, and more.

We are looking for an Operational Manager to help drive the expansion of Amazon Flex in Brazil, while maintaining high quality and efficiency standards. In this role, you will be responsible for supporting new releases and operational preparation, managing business metrics and driver experience, collaborating with stakeholders to improve program performance, and implementing processes and mechanisms to enhance the overall Amazon Flex experience.

• Key job responsibilities
• Manage and oversee various multifunctional programs, ensuring their successful delivery.
• Develop and enhance program strategies, effectively leading and motivating teams.
• Define clear objectives for programs, using data analysis to drive improvements and achieve goals.
• Deal with ambiguities in business scenarios and resolve them by applying creative problem solving skills.
• Promote collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with client needs and technical team contributions.
• Identify and mitigate risks, preventing them from becoming larger problems.
• Communicate regularly with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reports for a program portfolio, ensuring clear visibility of project milestones and performance.
• Effectively manage and communicate project budgets.

Basic Qualifications

• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLook Ups) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in English
• Experience in program or project management
• Experience working cross-functionally with tech and non-tech teams
• Experience in defining and implementing process improvement initiatives using data and metrics

Preferred Qualifications

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience in process improvement

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