The KYC Operations Area Lead for Wise Platform is the full owner of their space, driving strategic direction and operational excellence across key sites and functional domains. In this role, you are responsible for defining and executing your area’s strategic objectives and building high-performing teams that consistently achieve our operational targets and quality standards. You will lead various cross-team initiatives to streamline processes, ensuring our partner integrations remain compliant, seamless, and scalable. By acting as a Wise culture ambassador and clearly articulating complex challenges, you will inspire your team to be successful and enable the Wise mission to move money without borders. What You'll Do - Strategic ownership: Drive the strategic direction of your area, ensuring all operational objectives align with Wise’s global mission and high-quality standards. - Leadership & coaching: Oversee multiple KYC Operations Senior Team Leads, focusing on building a high-performing leadership tier through continuous development and succession planning. - Operational excellence: Lead complex, cross-team initiatives to streamline processes, increase automation, and enhance efficiency across your sites or domains. - Performance accountability: Take full responsibility for your area’s KPIs, using data-driven insights to manage resource allocation and refine standard operating procedures. - Stakeholder advocacy: Communicate complex regulatory and operational topics in an engaging way, collaborating with central functions and compliance to evolve internal policies. ## Qualifications - You have at least 4+ years of experience leading large teams and 2+ years of expertise in KYC/AML, financial crime, or compliance within financial services. - You possess an advanced understanding of global KYC/AML regulatory frameworks and can translate complex requirements into actionable operational plans. - You are proficient in using and translating analytics to move team metrics and manage operational performance independently. - You have excellent verbal and written English skills, with a knack for articulating complex challenges to diverse stakeholders. Nice to have: - Bachelor’s degree in a related field (Finance, Law, Business), professional certifications (ICA, CAMS), or experience with BI tools like Looker or Superset. ## Additional Information Hiring Process: - Application review (CV) - Screening call with a member of the Talent Acquisition team - First interview - Second interview - Final interview Salary range for this role: 4025 - 5000 EUR gross monthly Click here to learn more about the benefits that we offer at Wise. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.