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Data Center IT Support Engineer

Amazon

Data Center IT Support Engineer

Amazon

Melbourne, VIC, AUS

·

On-site

·

Full-time

·

1mo ago

Compensation

$80,000 - $120,000

Benefits & Perks

Generous paid time off and holidays

Team events and activities

Comprehensive health, dental, and vision insurance

401(k) matching

Parental leave

Healthcare

Parental Leave

Required Skills

React

TypeScript

JavaScript

Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company.
You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.
Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. This role is a unique opportunity to work in some of the most advanced data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.

  • Key job responsibilities
  • Escalation point and technical troubleshooter for all Systems and problems.
  • Deep diving into Linux server issues.
  • Remediation of physical layer outages, both Systems & Network.
  • Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
  • Shift work (4 days on and 4 days off including night shifts on a rotational basis).
  • Install & configure racks of hosts in line with internal SLAs.
  • Triage & resolve trouble tickets for all devices in your region.
  • Physical replacement of server and network device parts.
  • Ensure correct rotation of parts & spares.
  • Enforcing Amazons Security Best Practices.
  • Interact with third party vendors & contractors.
  • Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs.
  • This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
  • It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
  • Candidates must possess a valid driver’s license and their own vehicle to travel between sites.
  • Additional role information
  • 38 hours per week
  • Onsite Melbourne, Victoria
  • Salary $80,000-$120,000 AUD depending on experience
  • Date posted 14/1/2026
  • Closing date 12/2/2026

Basic Qualifications

  • 1+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma

Preferred Qualifications

  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
    Acknowledgement of country:
    In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
    IDE statement:
    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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About Amazon

Amazon

Amazon

Public

Amazon.com, Inc. is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.

10,001+

Employees

Seattle

Headquarters

Reviews

2.9

10 reviews

Work Life Balance

2.8

Compensation

3.7

Culture

2.5

Career

2.3

Management

2.1

35%

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Pros

Good pay and compensation

Strong benefits package

Flexible scheduling options

Cons

Poor management and leadership

Limited growth and promotion opportunities

High stress and demanding work environment

Salary Ranges

2 data points

L2

L3

L4

L5

L6

M3

M4

M5

M6

L2 · Product Designer L2

0 reports

$163,720

total / year

Base

$65,488

Stock

$81,860

Bonus

$16,372

$114,604

$212,836

Interview Experience

10 interviews

Difficulty

3.7

/ 5

Duration

21-35 weeks

Offer Rate

20%

Experience

Positive 10%

Neutral 10%

Negative 80%

Interview Process

1

Application Review

2

Recruiter Screen

3

Online Assessment

4

Technical Phone Screen

5

Onsite/Virtual Loop

6

Team Matching

7

Offer

Common Questions

Coding/Algorithm

System Design

Behavioral/STAR

Leadership Principles

Technical Knowledge