Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Claims Customer Service Representative is a customer service professional in a fast-paced call center environment. This role serves as the first point of contact for inbound calls from car dealerships and service centers, assisting with the intake, review, and adjudication of automotive claims in line with contract guidelines.
This role supports timely and accurate claim handling while delivering excellent customer service and helping ensure efficient claim resolution.

Key Responsibilities:

• Handle inbound claims calls from dealerships and service centers

• Review and process automotive claims

• Approve claims and provide payment authorizations to repair facilities

• Accurately document claim details in internal systems

Required Qualifications

• Minimum 1 year of call center experience

• Strong customer service skills

• Claims experience and basic automotive knowledge are a plus

• Attention to detail

• Ability to multitask in a high call-volume environment

• Comfort working with multiple monitors and systems

Job Requirements & Schedule:

• Training Schedule: 5:30 a.m. – 3:00 p.m.

• Work Schedule (flexibility required):Availability: Monday to Friday starting at 5:00 a.m., and a short shift on Saturday.
  Fixed schedule will be assigned after training.

Work Location

• On-site and eligible for work-from-home after 4 months, based on performance and readiness.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, Nat Gen Preferred, Nat Gen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, Vela Point, Quotit, Health Compare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.