Duties and Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with a strong emphasis on fast, friendly Customer Service.

• Assists customers by making product suggestions; makes in‑store intercom announcements as needed.

• Engages in suggestive selling and other sales techniques via telephone, intercom, and one‑on‑one interaction.

• Answers incoming calls, resolves customer concerns appropriately, and escalates issues to the Store Director when required.

• Assists with planning daily operations and monitoring production processes according to company procedures and profitability goals.

• Trims, cuts, wraps, trays, displays, and waters produce. Builds and maintains produce displays; rotates and removes outdated or spoiled products. Maintains overall cleanliness of the department.

• Implements effective promotional and seasonal displays.

• May be responsible for operating and maintaining the Salad Bar and/or Fresh‑Made programs (where applicable).

• Follows and maintains department standards, including Fresh‑Made production standards and product freshness requirements.

• Monitors employee productivity and assists in evaluating overall performance.

• Assists with creating work schedules to ensure adequate coverage and service levels.

• Possesses full knowledge of all department job duties, including opening and closing procedures.

• Maintains working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Ensures compliance with proper code‑dating procedures for all products.

• Assists with physical inventories conducted every 4 weeks.

• Assists with controlling inventory to ensure adequate quantity, quality, and freshness; maintains division‑directed stock levels. Stocks, rotates, and organizes the produce cooler.

• Controls shrink and department costs.

• Implements correct product preparation techniques; operates equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

• Performs receiving duties such as breaking down loads, verifying invoices, inspecting product quality, reporting shortages, stocking, and rotating items.

• Adheres to temperature, storage, and packaging guidelines; completes administrative paperwork and maintains accurate department records.

• Assists with accurately completing and monitoring the daily log sheet, Fresh‑Made Production Chart, sales and labor reports, and other required documentation.

• Ensures proper product temperature levels are maintained.

• Ensures correct signage for all products, including accurate pricing and Country of Origin Labeling (COOL).

• Complies with retail labeling laws, federal and state regulations, company policies, and code‑dating requirements.

• Follows all workplace safety policies and procedures.

• Ensures safety, cleanliness, and sanitation of the department, equipment, cooler, and display areas.

• Executes emergency procedures in the event of equipment or software malfunctions.

• Operates computer software and electronic ordering devices to order products.

• May attend and participate in sales meetings; communicates sales goals, performance updates, and sales opportunities to department staff.

• Complies with company grooming standards and dress code.

• Performs all job duties safely, accurately, and with honesty and integrity.

• Performs other required duties as assigned.

Skills and Physical Requirements

• Strong communication and interpersonal skills with the ability to maintain a professional demeanor with customers and coworkers.

• Good understanding of overall company practices and department operations.

• Ability to frequently reach, lift, and maneuver products weighing up to 60 lbs; frequent bending, stooping, and reaching.

• Ability to push/pull fully loaded hand trucks and pallet jacks; performs repetitive arm movements for preparing, packaging, and displaying produce.

• Requires manual dexterity, good eye‑hand coordination, and the ability to stand for extended periods.

• Mental alertness required to ensure safe and accurate completion of tasks.

• Knowledge of basic math, weights and measures, perishability, product handling, sanitation, labeling, and departmental procedures.

• Operates telephones, pallet jacks, hand trucks, knives, scissors, safety cutters, and Sterilox equipment; uses cleaning supplies and related tools.

• Uses computer systems and electronic ordering devices.

• May be required to work nights, weekends, and holidays; schedule may vary. Good attendance is essential.

• Possible exposure to hazards associated with equipment and tools used in daily work.

Work Environment

• Primarily works in a temperature‑controlled environment.

• Frequent exposure to refrigerated conditions (~35°F).

• Occasional travel, including overnight travel, may be required.