Duties and Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly customer service.

• Assists customers by making product suggestions.

• Engages in suggestive selling and sales techniques (phone, intercom, in‑person).

• Answers/returns calls; receives and resolves customer complaints; escalates to Store Director when needed.

• Rotates and removes outdated or spoiled product; ensures cleanliness of department.

• Implements effective promotional and seasonal displays.

• Ensures proper pricing, clean shelves, and presentation standards.

• May assist other areas within the Grocery Department.

• Maintains department standards and requirements.

• Follows company policies and guidelines as outlined in the Employee Handbook.

• Ensures proper code‑dating compliance for all products.

• May assist with physical inventory (every 6 months).

• Controls inventory to ensure product quantity, quality, and freshness per division directives.

• Stocks and rotates product; maintains orderly stock conditions in back room and all dairy areas.

• Controls shrink and costs.

• Utilizes proper product handling and preparation techniques; operates pallet jack, hand truck, scissors, knives, safety cutters, Sterilox machine.

• Performs receiving duties: breaks down loads, verifies invoices, inspects quality, reports shortages, stocks/rotates product.

• Follows temperature guidelines; adheres to proper storage and packaging techniques; maintains accurate paperwork and department records.

• Completes and monitors daily log sheets, sales and labor reports, and other required documents.

• Ensures proper temperature levels for all products; complies with labeling laws and regulations.

• Follows all workplace safety rules and regulations.

• Ensures sanitation and cleanliness of work areas, coolers, equipment, and display cases.

• Implements emergency procedures during equipment/software malfunctions.

• Uses computer software and electronic ordering devices to order product.

• Adheres to company grooming and dress code standards.

• Performs all duties safely, accurately, honestly, and with integrity.

• Performs other duties as required.

Skills and Physical Requirements

• Strong communication and interpersonal skills; maintains professional demeanor with customers and coworkers.

• Frequently lifts/maneuvers items up to approximately 50 lbs; frequent bending, stooping, reaching, pushing/pulling heavy equipment.

• Manual dexterity and good eye‑hand coordination; ability to stand for long periods.

• Mental alertness required for safety and accuracy; must understand basic math, weights, measures, perishability, product handling, sanitation, labeling, and department procedures.

• Operates phone, pallet jack, hand truck, knives, scissors, safety cutters, Sterilox machine; uses cleaning supplies.

• Uses computer software and electronic ordering devices.

• Must be able to work nights, weekends, and holidays; schedule varies; good attendance required.

• Possible exposure to hazards associated with equipment and work aids.

Work Environment

• Typically works in a temperature‑controlled environment.

• Frequent exposure to refrigerated conditions around 35°F; possible exposure to freezer temperatures around –20°F.

• Occasional travel, including overnight travel, may be required.