DUTIES AND RESPONSIBILITIESCustomer Service & Store Experience

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.

• Assist the Store Director with total store CSI (Customer Satisfaction Index), including communicating with customers regarding storewide concerns and resolutions.

• Engage in suggestive selling and other sales techniques via telephone, intercom announcements, and direct customer interaction.

• Answer and respond to incoming calls; resolve customer complaints and assist the Store Director in closing the loop between customer and employee relations.

• Maintain good store conditions, product quality and rotation, labeling standards, and code‑date compliance across all departments.

• Conduct daily inspections of store conditions and coach employees on opportunities for improvement.

• Build and maintain positive community relations; support communication with manufacturer representatives, Store, Division, and Corporate personnel.

Store Operations & Merchandising

• Assist in total store operations, including implementing Company and Division merchandising, operating, and sales initiatives.

• Support driving sales, achieving gross profit, and managing store expenses.

• Assist with planning daily operations and monitoring production processes for efficiency and profitability.

• Communicate with Operations Specialists to support execution of sales promotions and division programs.

• Ensure merchandise is properly priced, displayed, rotated, and maintained in clean, organized condition.

• Supervise reclamation processing and maintain orderly, in‑stock conditions in the back room and all departments.

• Recommend expenditures for improvement or repair of store equipment or building needs.

Leadership, Communication & Compliance

• Communicate Company goals, objectives, policies, and procedures to department managers and employees; reinforce compliance in all departments.

• Meet weekly with department managers to review ads, sales plans, and store promotions; ensure an alternate manager conducts this meeting when the Store Director is absent.

• Assist in staffing, recruiting, hiring, training, and evaluating employee job performance.

• Assist with personnel actions including promotions, disciplinary action, and termination decisions; complete required documentation.

• Identify training needs for key employees and ensure completion of development programs.

• Resolve employee relations issues—including discrimination, harassment, off‑the‑clock concerns, and policy violations—with guidance from Human Resources.

• Maintain confidentiality regarding employees, store sales, and Company information.

• Provide clear, accurate guidance and instruction to department managers, supervisors, and employees.

Food Safety, Sanitation & Storewide Compliance

• Ensure Company safety and health initiatives are implemented and communicated to employees.

• Emphasize health code, sanitation, and food safety compliance across all departments.

• Maintain store compliance with food safety and sanitation practices.

Ensure all employees complete required compliance training including:

• Food Safety and Sanitation

• HIPAA

• Code of Business Conduct (COBC)

• Meat Grinding and Tracking Log

• Texas Workplace Benefits Plan Manager

• Food Handlers Manager

• Any other company‑ or state‑specific training

Scheduling, Payroll & Employment Law Compliance

Ensure total store compliance with:

• Division scheduling initiatives

• Wage and payroll guidelines

• Time Clock Policy

• Benefit plans

• Child labor laws

• All other employment laws

• Maintain accurate and complete records consistent with legal requirements and records‑retention policies.

• May review and approve all department schedules prior to posting to ensure appropriate staffing and coverage.

Cash Handling, Inventory & Financial Controls

• Oversee compliance with proper cash handling procedures, accounting of sales, safe procedures, and protection of Company assets.

• Assist in maintaining and controlling inventory levels in the back room and on the sales floor per Division guidelines.

• Control shrink and support loss‑prevention initiatives.

• Assist with developing operating budgets and control store operating, maintenance, expense, and supply costs.

• Assist with preparing sales and inventory reports; oversee physical inventory every 4 weeks.

• Ensure accurate inventory of all merchandise, supplies, and equipment; oversee independent audits as required.

• Possess a complete understanding of financial reports including P&L, S&P, invoices, and other store documentation.

• Maintain good working rapport with vendors and the Warehouse.

Receiving, Equipment & Operational Standards

• Use and operate related equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

• Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating product.

• Maintain proper temperature controls for products and comply with retail labeling laws, federal and state regulations, Company policies, and code‑dating requirements.

• Implement emergency procedures in the event of equipment or software malfunctions.

• Operate computer software and electronic ordering devices; requires basic knowledge of Excel, Word, PowerPoint, and email systems.

Professionalism & Conduct

• Perform all job duties safely, accurately, and with honesty and integrity.

• Treat all employees consistently, fairly, and with courtesy, dignity, and respect.

• Comply with and ensure compliance with Company grooming standards and dress code.

• Perform other necessary and required duties as assigned.