Duties and Responsibilities Customer Service & Sales Support

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.

• Assist customers by making product suggestions and responding to inquiries.

• Engage in suggestive selling using telephone, in‑store intercom announcements, and one‑on‑one interactions.

• Answer incoming calls professionally; resolve customer concerns and escalate to the Store Director when appropriate.

Department Operations & Merchandising

• Rotate and remove outdated or spoiled product; maintain a clean, organized work area and department.

• Ensure merchandise is correctly priced, signed, and displayed according to company standards.

• Implement effective promotional and seasonal displays.

• Assist in other areas of the Grocery Department as needed.

• Maintain understanding and execution of all required department standards and procedures.

Inventory, Stocking & Product Quality

• Control inventory to ensure adequate product quantity, quality, and freshness; maintain levels per division directives.

• Stock, rotate, and maintain product; ensure back‑room and Dairy Department areas are orderly and fully stocked.

• Supervise the processing of all reclamation.

• Enforce proper code‑dating for all department products.

• Assist with physical inventory every six months.

• Control department shrink and manage cost effectively.

• Ensure proper temperatures are maintained for all products during storage, display, and handling.

Equipment Operation & Product Handling

• Use correct product preparation and handling techniques.

• Operate related equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

• Follow temperature, storage, and packaging guidelines to maintain product integrity.

Receiving, Documentation & Reporting

• Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting product quality, reporting shortages, and stocking and rotating product.

• Adhere to proper storage conditions, temperature guidelines, and packaging procedures.

• Complete, maintain, and monitor all required records, including daily log sheets, sales and labor reports, and department logs.

• Maintain accurate administrative paperwork and ensure compliance with company policies.

Safety, Compliance & Standards

• Maintain safety, cleanliness, and sanitation standards across the work area, cooler, equipment, and display areas.

• Comply with retail labeling laws, federal and state regulations, company policies, and code‑dating standards.

• Implement emergency procedures in the event of equipment or software malfunctions.

• Operate computer software and electronic ordering systems to order product efficiently.

• Comply with company grooming standards and dress code at all times.

• Maintain working knowledge of company guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.