Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Integrated Business Planning (IBP) brings together forecasting, planning, and execution across marketing, sales, finance, procurement, manufacturing, and customer service into a unified process. This integration ensures alignment across the enterprise, leading to superior customer outcomes.

As the EMEA S&OE Steward you will be responsible for leading the EMEA Sales and Operations Execution (S&OE) process, including its design, cadence, and governance to drive business performance improvement initiatives aligned with Agilent’s IBP transformation. Your role will be crucial in ensuring effective product deliveries and installations, streamlining internal processes, and ultimately enhancing the customer experience.

While this role initially focuses on EMEA, the goal is to extend this approach across all regions and product lines. This expansion will enable Agilent to quickly mitigate risks and seize opportunities, achieving shared goals and priorities more efficiently.

Principle duties and responsibilities:

• Partners with cross-functional teams and stakeholders to plan, execute, monitor, and control the S&OE program.

• Organizes and facilitates structured, cross-functional S&OE forums that promote accountability for resolving issues impacting customer delivery.

• Defines and implements Key Performance Indicators (KPIs), tracks results and drives continuous improvement across the various functions (i.e., Sales, Customer Service, Services & Support, Supply Chain, etc.).

• Leads forums in problem-solving discussions, ensures timely decision-making, and holds functions accountable for commitments and agreed actions.

• Orchestrates analysis and develops presentations and communication materials to report performance, decisions, improvements, and outcomes to senior leaders and stakeholders.

• Drives continuous improvement of S&OE tools and materials based on insights from the forums.

• Supports change management through employee and stakeholder S&OE onboarding sessions, employee training and meeting and forum facilitation support.

Qualifications

• Bachelor's or Master's Degree or equivalent.

• 8+ years relevant experience for entry to this level.

• Extensive knowledge and specialized expertise in customer operations, services, logistics, or sales processes.

• Strong executive presence and leadership skills.

• Demonstrated ability to assess complex business problems and deliver impactful results.

• Excellent communication skills, with the ability to effectively engage with different levels of management.

• Self-motivated and capable of operating independently.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

10% of the Time

Shift:

Day

Duration:

No End Date:

Job Function:

Administration