Job Title: Sprinklr Consultant – Strategy & Consulting Global Network (S&C GN)

Management Level: 09 - Consultant

Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: Sprinklr Implementation and Product Solutioning

Good to have skills: CCaaS platforms (AWS Connect, Genesys Cloud, Nuance CXone, Microsoft Dynamics 365 Customer Service)

Experience: Minimum 4 to 8 year(s) of experience is required

Educational Qualification: Engineering Degree or MBA from a tier 1 institute

Job Summary:

As a Sprinklr Consultant, you will be responsible for designing, building, and configuring Sprinklr applications to meet business process and application requirements. You will work closely with clients to implement strategies that enhance customer experience across various interaction channels.

Roles & Responsibilities:

• Plan, design, implement, and configure Sprinklr platform with clients.
• Act as a subject matter expert on Sprinklr service across the delivery lifecycle.
• Deliver customer interaction solutions across IVR, web, email, chat, SMS, social media, etc.
• Design AI-powered customer and employee experience enhancements.
• Integrate Sprinklr unified CXM with enterprise systems.
• Stay current with training and maintain updated Sprinklr certifications.
• Implement orchestration platform of Sprinklr in Fortune 500 companies or leading consulting firms.

Professional & Technical Skills:

• Proficiency in Sprinklr Implementation and Product Solutioning.
• Strong understanding of customer service processes and operations.
• Experience with IVR, Outbound Voice, Email, Chat, Video, and messaging services.
• Hands-on experience with CICD tools.
• Functional and hands-on experience on Voice and Non-Voice applications using Architect/Composer/Interaction Designer.

Additional Information:

The ideal candidate will possess a strong educational background in engineering or business administration, along with a proven track record of delivering impactful solutions using Sprinklr. This position is based at our offices in Gurgaon, Mumbai, Bangalore, Chennai, Pune, or Hyderabad.

About Our Company | Accenture

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.