Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Responsibilities:

• This is role within the Case Management team and involves coordinating and executing Salesforce projects, facilitating global collaboration, and addressing stakeholder queries.

• Identify process gaps and propose solutions to improve efficiency.

• Collaborate with global teams to meet throughput and accuracy targets.

• Respond to stakeholder queries on project status and deliverables.

• Coordinate closely with cross functional partners to ensure alignment.

• Schedule UAT testing sessions for platform users.

• Prepare UAT instructions, testing scripts, and communication updates.

• Participate in UAT activities and provide structured feedback on new features.

• Support communication needs during project milestones, outages, changes, and releases.

• Drive user adoption by developing training materials, SOPs, process guides, and workflow documentation.

• Gather and address user feedback, concerns, and feature requests.

• Manage customer satisfaction surveys, analyze results, and plan improvement actions.

• Monitor outages, bugs, and inquiries, escalating issues as needed.

• Operational Documentation & Website Creation

• Research and design structure for an internal team website.

• Create site maps, workflow diagrams, and process flows.

• Document production support processes, SLAs, and turnaround times.

Required Skills:

• Strong communication and stakeholder management skills.

• Excellent organizational and time management abilities.

• Experience coordinating with cross functional teams across global time zones.

• Ability to create documentation, SOPs, and training assets.

• Detail oriented, structured, and proactive in identifying process improvements.

• Analysis and reporting and familiarity with UAT processes, project workflows, and case management tools.

Basic Qualifications:

• Minimum 1 year of work experience

• Experience with User Access Testing, communication support, user adoption and enablement, and creating a website design and process flow. Analysis and reporting and familiarity with UAT processes, project workflows, and case management tools.

• High School Diploma / GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 03/23/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs:

Role Location Hourly Salary Range:

California $33.96 to $43.96

Cleveland $33.96 to $43.96

Colorado $33.96 to $43.96

District of Columbia $33.96 to $43.96

Illinois $33.96 to $43.96

Maryland $33.96 to $43.96

Massachusetts $33.96 to $43.96

Minnesota $33.96 to $43.96

New York $33.96 to $43.96

New Jersey $33.96 to $43.96

Washington $33.96 to $43.96

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the  Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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