Spirit of the role:

The Sales Team Leader is responsible for overseeing and guiding a team of sales agents to meet and exceed sales targets. This role involves managing daily operations, providing coaching and training, ensuring high levels of sales target attainment, customer satisfaction, and driving performance through effective leadership and strategic planning.

Responsibilities:

• Ability to explain what's driving their teams performance in a concise and data driven way.

• Ability to identify and grow talent, lead, motivate and coach direct reports.

• Proven ability to identify training needs and support development of programs.

• High level of integrity as demonstrated personally and professionally.

• Proven ability and passion to coach in one on one and also in a team setting with a clear data driven approach and tangible output for agents to improve.

• Outstanding customer service skills.

• Excellent written and verbal communication skills. Comfort communicating with all levels of management and able to adjust messaging to different target audiences with to the point communication.

• Excellent organizational skills and detail oriented approach to problem solving.

• Demonstrated proficiency in multi tasking and prioritization.

• Moderate understanding of business process improvement methods.

• Understanding of departmental policies and procedures.

Job Qualifications:

• 1+ years of Managerial experience.

• At least 3 years overall work experience.

• At least 1 year sales experience primarily outbound sales upselling, cross selling, online sales, or telemarketing relationship sales, ad sales, digital marketing with at least 1 year supervisory experience.

• Proven track record of achieving targets and leading high performing teams.

• Strong leadership and people management skills.

• Excellent communication and interpersonal skills.

• Proficiency in using CRM software and sales analytics tools.

• Strong problem solving skills and the ability to make data driven decisions.

• Ability to work in a fast paced and dynamic environment.

• Strong language skills in Spanish.

• Good level of English.

Benefits:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling

• Additional paid time off

• Flexible benefits

• Luxury health & dental insurance

• Life insurance

• Food vouchers

• Fuel card

• Multisport card

• Employee Assistance Program

• Bonuses for special occasions

• Options to buy shares

Location: Sofia, Bulgaria
Work Model: Full time work from office

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.