The Data Tooling team provides essential internal tools to help everyone at the BBC make informed data decisions. One of our responsibilities is the support and maintenance of our self-hosted instance of Tableau, used widely across the organisation for the visualisation of audience behaviour. We are seeking a Service Support engineer to balance technical maintenance and enhancements with operational user-facing support.

Key Responsibilities:

• Administer and maintain the Tableau Server in production, ensuring reliability, security and performance.

• Work with other support engineers to manage live incidents, diagnose issues and restore service.

• Support Tableau Server optimisation and deployment

• Work directly with users and stakeholders, handling ad-hoc requests to optimise workbooks and dashboards by being their first line of support

• Manage the AWS Windows Server environments and ensure seamless Tableau integration with connected AWS services.

• Monitor server & application health, automate routine admin tasks, and troubleshoot system issues.

• Work with the team to identify, prioritise & deliver initiatives aimed at optimising the Tableau service.

Required Skills:

• Experience working with and developing on AWS services such as EC2, IAM roles, VPC and elastic load balancers.

• Confident using AWS CLI and CDK.

• Experience with the management of Windows and Linux operating systems (Powershell, bash, zsh)

• Experience with using Tableau or a desire to upskill

• Strong collaborator – experience working in multidisciplinary teams to deliver outcomes.

• Experience managing stakeholders

Desired Skills:

• Experience in using and creating scripts for the automation of regular tasks

• Familiar with tools such as Jira and Confluence

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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