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Infra Tech Support Practitioner

Accenture

Infra Tech Support Practitioner

Accenture

·

On-site

·

Full-time

·

5d ago

Project Role: Infra Tech Support Practitioner

Project Role Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills: DevOps

Good to have skills: NA

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education
Job Title: Senior Analyst (DevOps) Automation Engineer

Summary:

As a Senior DevOps Automation Engineer, you will lead and execute automation initiatives across infrastructure layers, focusing on scalability, performance, and operational efficiency. You will design and implement reusable automation frameworks using Ansible and Python, mentor junior engineers, and provide L3-level support for infrastructure issues in Linux and hybrid environments.

Roles & Responsibilities:

  • Design and implement end-to-end automation workflows and orchestration pipelines.
  • Develop advanced Ansible playbooks and reusable Python modules.
  • Handle complex troubleshooting and root cause analysis for automation failures.
  • Contribute to tool selection, solution design, and platform engineering decisions.
  • Guide and mentor junior engineers lead knowledge-sharing sessions.
  • Enforce coding and documentation standards across the team.

Professional & Technical Skills:

Must Have Skills:

  • Strong command over Ansible, Python, and Linux OS.
    • Experience with writing modular, reusable automation scripts.

Good To Have Skills:

  • CI/CD integration with Jenkins, GitHub Actions, or GitLab CI.
    • Basic networking, monitoring, and cloud awareness (AWS/Azure preferred).
    • Create Service Now Workflows
    • Basic knowledge of Gen AI

Additional Information:

  • Minimum 5 years of experience in DevOps and automation.
  • Location: Noida office with potential hybrid model.
  • 15 years full-time education required.
  • DevOps-related certifications preferred.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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About Accenture

Accenture

Accenture

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10,001+

Employees

Dublin

Headquarters

Reviews

4.0

10 reviews

Work Life Balance

3.5

Compensation

4.0

Culture

4.2

Career

4.1

Management

4.0

75%

Recommend to a Friend

Pros

Great learning and development opportunities

Supportive and collaborative work environment

Good career growth and networking opportunities

Cons

Need to be proactive in finding projects

Long hours during busy periods

Very competitive environment for advancement

Salary Ranges

33 data points

L2

L3

L4

L5

L6

L2 · Business Analyst L2

0 reports

$63,830

total / year

Base

$25,532

Stock

$31,915

Bonus

$6,383

$44,681

$82,979

Interview Experience

6 interviews

Difficulty

2.7

/ 5

Duration

14-28 weeks

Offer Rate

17%

Experience

Positive 0%

Neutral 50%

Negative 50%

Interview Process

1

Application Review

2

Recruiter Screen

3

Technical/Task-Based Interview

4

Final Interview

5

Offer

Common Questions

Technical Knowledge

Behavioral/STAR

Past Experience

Case Study