Project Role: Technology Support Engineer

Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Network Infrastructures

Good to have skills: NA

Minimum 18 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As a Technology Support Engineer, your typical day involves resolving incidents and problems that span multiple business system components, ensuring operational stability across the organization. You will create and implement Requests for Change, updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential as you assist in issue analysis and resolution, contributing to a seamless operational environment.

Key Responsibilities:

• Maintenance & Support: Overseeing daily operations, troubleshooting complex issues (Tier 4 support), and ensuring high availability.
• Leadership & Mentorship: Managing and guiding junior engineers, setting standards, defining policies, and providing technical direction.
• Performance & Optimization: Monitoring network performance, capacity planning, and implementing improvements for efficiency.
• Documentation: Creating and maintaining comprehensive network documentation and procedures.
• Strategy: Researching new technologies and contributing to long-term network strategy and growth.

Good to Have:

• Design & Implementation: Architecting and deploying new network solutions, including LAN, WAN, VPNs, Wi-Fi, and cloud connectivity (AWS/GCP).
• Security: Designing and implementing network security measures, firewalls, access controls, and disaster recovery plans.

Core Skills & Knowledge:

• Hardware: Deep knowledge of routers, switches, firewalls, load balancers, access points.
• Protocols: Strong grasp of TCP/IP, OSPF, BGP, HTTP, and routing/switching fundamentals.
• Security: Firewall management, VPNs, network access control, vulnerability remediation.
• Cloud: Experience with network optimization for public cloud providers.
• Troubleshooting: Advanced problem-solving, packet analysis, and use of monitoring tools.
• Automation : Proven results in identification, build and execution of automation activities
• Soft Skills: Leadership, mentoring, strategic thinking, communication with technical and non-technical stakeholders.

Additional Information:

• The candidate should have minimum 20+ years of experience in Network Infrastructures.
• Certification : CCNA, CCNP (Good to have)
• Extensive experience in implementation and maintaining complex LAN/WAN/Wireless infrastructure, acting as a senior technical expert, escalating complex issues, mentoring junior staff, and setting best practices for network performance, reliability, and strategic growth, covering everything from hardware (routers, switches, firewalls) to software, Manage client escalation and make sure SLA s are met.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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