Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Microsoft Azure IaaS

Good to have skills: Microsoft Windows Server Administration

Minimum 2 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Infra Managed Service Analyst, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve working with Microsoft Azure IaaS and Microsoft Windows Server Administration to provide a dynamic service to our clients.

Roles & Responsibilities:

• Solid understanding of Azure IaaS & Windows Server administration (2016/2019/2022 preferred).
• Hands-on experience with Azure IaaS, including virtual machines, storage accounts, VNET, NSG, Load Balancer, Application Gateway, Availability Zone, Backup & Restore, ASR
• Experience with monitoring and alerting tools such as Azure Monitor and Log Analytics.
• Strong troubleshooting skills related to Windows Server operating systems.
• Working knowledge of PowerShell scripting for automation and administrative tasks.
• Develop and maintain technical documentation, including standard operating procedures and troubleshooting guides.
• Perform root-cause analysis and resolve system-level issues related to Windows Server OS.
• Carry out disk and volume management tasks including partitioning, expansion, and optimization.
• Monitor system performance, patch updates, and ensure system security and compliance.
• Collaborate with cross-functional IT teams to ensure smooth operation of infrastructure services.
• Good communication and documentation skills.
• Participate in on-call rotations to provide 24/7 support for critical business systems.

Professional & Technical Skills:

• Microsoft certifications (e.g., AZ-104, MCSA, or similar).
• Exposure to hybrid cloud environments.
• Familiarity with ITIL, ITSM frameworks, monitoring tools and backup solutions.

Additional Information:

• The candidate should have a minimum of 2 years of experience in Microsoft Azure IaaS.
• The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.