A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — Service Now, AWS, Azure, Google, and others.  Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture Service Now Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with Service Now to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

If you have experience on Service Now and expertise in architecting and designing solutions, and helping clients develop innovative solutions that always offer the best customer experience and optimize internal interactions, then we want to meet you.

You’ll have an opportunity to shine and work collaboratively with a very strong Service Now team across Canada, helping our clients leverage the power of technology to address their pressing business needs.

Learn more about Service Now at Accenture Here:

The Work:

A Service Now Solution Architect designs and articulates robust, scalable solutions on the Service Now platform, serving as a trusted advisor to senior stakeholders and guiding clients through their digital transformation journey.

Responsibilities:

• Within the Service Now group, the Service Now Solution Architect is an experienced architect and innovator of solutions utilizing the Service Now platform and can describe the solutions with ease.
• An experienced advisor to the C-Suite, crafting the best solutions to meet their business needs.
• Provide leadership and oversight on critical Service Now programs at Fortune 500 clients.
• Excels at developing prototypes and providing demonstrations of Service Now solutions to client.
• Analyze client environments, complete assessments, and create roadmaps to help clients understand the path to transform their Service Now environment and improve business value.
• Able to identify opportunities to provide additional value to our clients and to work internally with the Service Now account teams to progress
• Drive continuous improvements of our implementation methodology and service offerings based on client experiences.
• Create solution architecture diagrams and documentation
• Design and build technical frameworks and re-usable building blocks (accelerators)
• Complete hands-on development of complex solutions for our clients.
• Guide and provide mentorship to Service Now Developers.
• Influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• Strong experience in leading solution design, creating estimates, developing implementation plans and building proposal response information for new opportunities
• A strong desire and commitment to grow Service Now skills and knowledge through formal training, mentorship and hands-on experience
• Dedicated to staying current with major platform releases by ensuring all delta exams are completed in a timely manner

Basic Qualifications:

• A bachelor's degree or a master’s degree in Computer Science or related field.
• Minimum 8 years knowledge and experience working with Service Now in Development & Solution Architecture capacity.
• Minimum of 8 years’ experience directly driving IT transformation & strategy planning, preferably in a high-tech consulting environment.
• Ability to demonstrate advanced scripting skills – JavaScript, SQL
• Experienced with Agile methodologies like SCRUM, Kanban & Wagile.
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent leadership and management skills.
• English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these. English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice to Have:

• Service Now Certified Technical Architect (CTA) or Certified Master Architect (CMA) designation
• At least three Service Now mainline certifications
• Reliability clearance eligibility
• Bilingual (English & French)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a backfill position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range:

British Columbia/Ontario $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.