Project Role: Technology Support Engineer

Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Data Center Networking Technologies Operations

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.

Key Responsibilities:

DNS, DHCP, and IPAM infrastructure including maintenance, code upgrades, and scheduled monitoring
Being part of this team, you ll have the opportunity to design and develop scalable, maintainable, highly available solutions that meet our high service standards and business objectives
maintaining and acting on a roadmap to provide continuous improvement in the DNS and DHCP areas
Execute change requests submitted by the Customer

Technical Responsibilities:

Should have 5 to 6 years Experience with physical and virtual DDI architecture and device administration
Experience with Infoblox DDI, NetMRI, and IPAM Solutions

Experience in Infoblox Migration and upgrade:

Proficiency in DDI technologies DNS, and DHCP

Experience with DNS & DHCP infrastructure:

Understanding F5 GTM, BIND.
Experience with packet capturing and protocol analysis.
Proficiency in Linux management and scripting.
Experience in Infoblox NetMRI (optional)

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions for junior team members to enhance their skills and knowledge.
• Monitor and evaluate team performance to ensure alignment with operational goals.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Data Center Networking Technologies Operations.
• Strong understanding of network protocols and architectures.
• Experience with incident management and problem resolution processes.
• Familiarity with service management tools and methodologies.
• Ability to analyze complex technical issues and provide effective solutions.

Additional Information:

• The candidate should have minimum 5 years of experience in Data Center Networking Technologies Operations.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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