Job Title

• Workplace Space Management and CRM Sr. Analyst (CL10 - French) – Corporate Functions

Management Level: CL10

Location: Bangalore

Must have skills: •

• Minimum B2 (upto C1) Certification in French reading and writing
• Excellent communication skills
• Customer Service Experience.
• Experience in working with American and European stakeholders/customers.
• Should have worked as Subject Matter Expert, Quality analyst, coach/trainer in previous work experience. Good to have skills: Knowledge of space utilization and facilities management, Experience working in workplace related tools or process is an added advantage.

Job Summary:The CRM / Workplace Services Processing Sr. Analyst supports virtual customers in a high‑performing, centralized environment by responding to customer inquiries and completing routine administrative and processing requests through multiple channels, including Service Now, email, phone, and Microsoft Teams.

This role is responsible for delivering workplace services within agreed time, quality, and cost parameters while managing and optimizing organizational space to meet business objectives. Over time, the role will evolve to drive process quality, coaching, and subject matter expertise across assigned activities.

Roles & Responsibilities:

• Respond to and resolve customer service requests via Service Now, email, calls, and Teams in French and English
• Perform CRM and workplace services processing activities accurately and efficiently
• Manage day‑to‑day space assignments and support space planning aligned to business needs
• Advise internal customers on space utilization improvements and planning options
• Assign, track, and manage tasks to ensure timely and high‑quality service delivery
• Continuously identify opportunities to improve service quality, efficiency, and customer experience
• Act as a subject matter expert (SME) for assigned processes after training and stabilization
• Provide coaching and guidance to peers to improve quality, consistency, and best‑practice adoption Professional & Technical Skills:
• MS Excel
• Email Writing
• Reporting
• Quality Analysis
• Metrics Reporting

Additional Information:

• European Shift (Any 10 Hour Shift between 12PM to 12AM)
• Working from office – BDC14/Bangalore

About Our Company | Accenture

Experience: 4-8 Years

• Educational Qualification: Graduate and equivalent

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.