Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Google Cloud Compute Services

Good to have skills: AWS Architecture, Microsoft Azure Architecture

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams, analyzing system performance, and implementing solutions to enhance operational efficiency. You will engage in troubleshooting activities, ensuring that all systems function optimally and meet business requirements. Your role will also include documenting processes and solutions to facilitate knowledge sharing within the team, contributing to a culture of continuous improvement and innovation.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Provide extended coverage to address global operational issues across EMEA, NA, LA, and APJ regions.
• Onboard & align upcoming Cloud Providers CDC, Ali Cloud and Stack IT into existing harmonized processes.
• Act as backup support for current platform (AWS, GCP, Azure, SAP DC) vertical owners to ensure continuity.
• Coordinate with AWS, GCP for capacity reservations, rescheduling, and cost tracking.
• Contribute to MSR and QBR reporting with relevant system performance data.
• Track and close decommissioning and cleanup tasks, including unused VMs and storage.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor application performance and proactively address potential issues.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Google Cloud Compute Services.
• Good To Have Skills: Experience with AWS Architecture, Microsoft Azure Architecture.
• Strong understanding of cloud infrastructure and services.
• Experience in troubleshooting and resolving application issues.
• Familiarity with scripting languages for automation tasks.

Additional Information:

• The candidate should have minimum 5 years of experience in Google Cloud Compute Services.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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