Project Role: Technology Support Engineer

Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Configuration Database & CI Management

Good to have skills: NA

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, update knowledge base articles for effective troubleshooting, and collaborate with vendors while assisting service management teams in issue analysis and resolution. Your role is pivotal in maintaining seamless operations and enhancing the overall efficiency of the technology support framework.

Activities and Responsibilities:

-Configuration Management
-CMDB & Asset Data Analysis
-Bulk Data Loading
-Queue Management for CI data management Tasks and Activities to manage lifecyce of CIs and Marriott's Asset/CI inventory
-ITOM/Manual Discovery

Experience and Qualifications:

Service Now Foundation:

-ITIL v4
-ITSM Processes Knowledge
-Service Now Foundations
Perferred: Certified Systems Administrator
Perferred: ITOM Discovery or CMDB Certifications

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and maintenance of operational documentation to ensure clarity and consistency.
• Engage in continuous improvement initiatives to enhance service delivery and operational processes.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Configuration Database & CI Management.
• Strong understanding of incident management processes and tools.
• Experience with change management practices and Request for Change implementation.
• Familiarity with knowledge management systems and documentation best practices.
• Ability to analyze and troubleshoot complex technical issues effectively.

Additional Information:

• The candidate should have minimum 3 years of experience in Configuration Database & CI Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.