Abbott Diagnostics

• Sales Ambassador (Field Based)

Location: Nottingham/Doncaster/EPA

About Abbott

Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. Our portfolio includes life-changing technologies across diagnostics, medical devices, nutritionals, and branded generic medicines. With 115,000 colleagues serving people in more than 160 countries, Abbott is committed to advancing healthcare worldwide.

About the Organization

Our Ambassadors are part of our customer-focused operations. As the healthcare landscape evolves our mission is to create stronger, solutions-focused partnerships while meeting day-to-day service and support needs.

Primary Objective of the Position

The Abbott Sales Ambassador is responsible for managing and expanding existing accounts, improving customer relationships, enhancing account profitability, and providing first-line service support.

Major Accountabilities

• Revenue Responsibility: Manage full revenue responsibility
• Customer Partnership: Act as a trusted partner and advisor, serving as Abbott's main contact for customers
• Account Development: Drive the development of accounts through strategic management and post-sales implementation processes
• Sales Support: Target new product and menu expansions, and provide sales support
• Customer Reviews: Prepare and execute regular customer business reviews
• Contract Management: Manage routine renewals of base business accounts and negotiate long-term contracts
• Service Support: Provide first-line service support and technical troubleshooting with an average completion time of 2 hours (range 0-4 hours)
• Proactive Service: Perform technical service bulletins (TSBs) within 2 hours and implement new assays
• Training and Coaching: Provide ongoing training and coaching to customers
• Project Oversight: Oversee the progress of cross-functional implementation teams (post-sale) with project managers

Education

• Bachelor's degree or equivalent experience

Experience

• Experience in the diagnostic industry, with an emphasis on managing and expanding existing accounts, improving customer relationships, and enhancing account profitability
• Proven track record in a similar position, supported by management and customer references
• Excellent product and industry knowledge
• Strong understanding of key stakeholders and customer dynamics
• Strong solution selling and relationship building skills
• Excellent communication skills
• Fluency in local language and English; additional languages are advantageous

Benefits

As a global healthcare company, Abbott offers a fantastic range of benefits, including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.

Additional Information

Base Pay: N/A (In specific locations, the pay range may vary from the range posted)

Job Family: Sales Force

Division: CRLB Core Lab

Location: United Kingdom > Maidenhead : Remote

Additional Locations: Nottingham/Doncaster/EPA

Work Shift: Standard

Travel: Yes, 75% of the Time

Medical Surveillance: Not Applicable

Significant Work Activities: Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.