JOB DESCRIPTION:

ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

WORKING AT ABBOTT

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

MAIN PURPOSE OF ROLE

• Drive sustainable business growth by managing and expanding strategic customer accounts, ensuring long‑term partnership and maximizing share of wallet.
• Act as the primary point of contact for key customers, delivering exceptional service, resolving issues proactively, and ensuring high levels of customer satisfaction and retention.
• Develop and execute strategic account plans, including demand forecasting, opportunity identification, and cross‑functional coordination to achieve revenue and profitability targets.
• Strengthen customer relationships by understanding client needs, presenting tailored solutions, and positioning the company as a trusted advisor.
• Collaborate closely with internal stakeholders (Commex, Technical, Logistic, Operations, Finance) to ensure seamless execution of contracts, projects, and service commitments.

MAIN RESPONSIBILITIESMaintain current customer relationship:

Providing first-line service and support to maintain firm relationships with customers.

Introducing Abbott Molecular assays, applications, and systems to customers

Planning and conduct customer visits to provide new product information and gather requests from customers.

Managing customer relationships and thorough planning, preparing and follow-up customer visit (pre-call plan, post-call).

Deliver Sales Growth:

Execute area sales strategies to drive existing customer business and protecting base business,

Renewals of most of assigned accounts (adhering to standard renewals procedures)

Menu Expansion (Utilization of existing products; new product launches)

Business Planning:

Conduct business reviews and monthly forecasting to drive maintain and update salesforces

Customer Management:

Replenish and control customer inver

MINIMUM BACKGROUND/ EXPERIENCE REQUIREDWork Experience

Experience:

Minimum 5 years working experience in sales or support in IVD/ Medical Devices Industry (experience in Molecular Testing is preferable)

Education

Bachelor's degree or equivalent experience required

Major: biology/biotechnology/bio-medical or medical related field

CORE Skills Required (Top 4-6 Skills / Competencies required for role)

Professional Skill

(Technical skills required for role)

Demonstrated strong attention to details and communication skills (writing/verbal).

Proficiency in CRM platforms (e.g., Salesforce)

Contracting & Commercial Negotiation:

Strategic planning and key account management skills

Behavioral / Leadership Skill

(Competencies required for role)

Demonstrate ability to work in a multidisciplinary environment and adapt to variety of projects/ business circumstances.

Language Skill

(any specific language required)

Command of spoken and written English are required.

Computer Skill

(any specific Computer Skill required)

Proficiency in MS Office Applications.

Proficiency with Teams, Zoom, Slack, Share Point.

Virtual selling skills & digital customer engagement.

The base pay for this position is

N/AIn specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

AMD Molecular

LOCATION:

Vietnam > Hanoi : Handi Resco Tower

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)