Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This is a full-time position that works out of our Abbott Park, IL location in the CHR Corporate Human Resources division.

The primary function of this position is to support day-to-day core benefits administration activities, including Businessolver (outsourced benefits administration vendor) case management, eligibility validation, and vendor coordination. repare accurate, complete Level 1 appeals determinations to support timely and compliant resolution. Execute operational tasks for point solution programs across dental, vision, HSA/HRA/FSA, MSK, fertility, virtual care, and other specialty vendors. Contribute to special benefits projects and support ongoing process improvements across the team.

What You’ll Work On

• Manage daily Businessolver operations, including file reviews, ticket resolution, audits, and eligibility updates.
• Investigate and resolve employee issues, ensuring thorough documentation and alignment with vendor partners while collaborating closely with HRTS, HRSC, Payroll, and Businessolver.
• Prepare evidence packets and recommended determinations for Level 1 appeals for Senior Specialist and Manager review.
• Execute recurring and scheduled operational tasks across point solution vendors while monitoring and following through on issue/defect resolution.
• Maintain oversight of vendor communication inventory and ensure timely updates.

Key Responsibilities

Core Benefits Administration:

• Perform daily case management, reconciliation, and error remediation activities.
• Support configuration updates and testing to ensure system accuracy and OE readiness.

Appeals Preparation

• Gather required documentation and timelines for Level 1 appeals.
• Draft recommended determinations for Level 1 appeals in accordance with policy and plan provisions.
• Ensure accuracy, compliance, and completeness of appeal submissions.

Point Solution Operations:

• Process eligibility updates, confirmations, and scheduled tasks across multiple point solution vendors.
• Maintain issue logs, track follow through to resolution and escalate emerging trends as appropriate.

Open Enrollment Support:

• Assist with active and retiree OE preparation, testing, documentation review, issue tracking, and hyper care activities.

Communications

• Maintain oversight of the vendor communication inventory, ensuring current, accurate content across platforms.
• Manage periodic team reviews of benefit information across internal and external websites to confirm accuracy and alignment.

Required Qualifications

• Bachelor’s degree is required.
• 2–4 years of experience in benefits operations, vendor support, or related HR service delivery functions.

Preferred Qualifications

• Experience supporting project implementations and contributing to cross functional initiatives.
• Strong critical thinking and problem-solving skills.
• Excellent analytical capability, with the ability to interpret data, identify insights, and clearly communicate the story behind the data.
• Proficiency with analytical tools and platforms; advanced Microsoft Excel skills.
• Strong oral and written communication skills, including professional speaking and presentation skills.
• Demonstrated continuous improvement mindset, with curiosity and initiative to streamline, improve, and document processes.
• Proven ability to manage multiple priorities and deliver high quality results in a fast-paced environment.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @Abbott News and @Abbott Global

The base pay for this position is

$61,300.00 – $122,700.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Compensation & Benefits:

DIVISION:

CHR Corporate Human Resources:

LOCATION:

United States > Abbott Park : AP06B

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 5 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

• EEO is the Law link

• English: http://webstorage.abbott.com/common/External/EEO_English.pdf

• EEO is the Law link

• Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf