At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Service Operations Manager:

Your role and responsibilities In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

The work model for the role is: hybrid Linkedin_Hybrid

• This role is contributing to the Automation Division

• Marine & Ports in Genova.
  You will be mainly accountable for:

• Manage and maintain the Quality Management System, ensuring alignment between Group-level standards and local requirements

• Coordinate and support Quality System audits, with a specific focus on ISO 9001, including preparation, execution, follow-up actions, and interaction with internal and external auditors

• Ensure alignment with Division standards, methodologies, and tools (e.g. One Point platform, Lean Six Sigma / L6S training requirements)

• Identify, manage, and monitor continuous improvement initiatives, including the use and maintenance of the related tracking tool (On Track)

• Define, monitor, and analyze Quality KPIs (e.g. Balanced Scorecards), preparing accurate and timely monthly performance reports

• Collect and analyze customer feedback (e.g. NPS) and manage customer claims and complaints in line with internal processes (e.g. CCRP)

• Prepare, implement, and maintain Project Quality Plans, where required by projects, customers, or internal standards

• Manage calibration activities and related documentation for measurement and monitoring equipment

• Ensure proper handling and compliance of documentation required for access permits to ports, construction sites, and company facilities

• Manage the submission, update, and maintenance of required documentation on tender and bidding portals

• Manage customer portals, ensuring timely upload and periodic update of corporate, legal, and compliance documentation

• Create, maintain, and periodically review quality templates and standard documentation, supporting consistency and continuous improvement across the organization

Our team dynamics

You will join a high performing and dynamic team, where you will be able to thrive.

Qualifications for the role:

• Bachelor’s degree in Engineering, Quality Management, or a related technical field

• Basic knowledge of Quality Management Systems and interest in ISO 9001 and continuous improvement practices

• Ability to collect, analyze, and report data and KPIs using standard tools (e.g. Excel, dashboards, reporting templates)

• Customer-oriented mindset, with willingness to support customer feedback analysis and claim management processes

• Good organizational skills and attention to detail, particularly in documentation management and compliance activities

• Strong willingness to learn, collaborate with cross-functional teams, and develop technical and quality-related skills

• You are at ease communicating in Italian and English

More about us:

ABB’s Process Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.

We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.

Benefits

Locally, you can count on:

• Competitive compensation: Attractive salary packages and performance bonuses.

• Corporate welfare: Access to a wide range of services and personal well-being support.

• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms

• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.

• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.

• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.

• Company Car: This role involves responsibilities that require a company car for business-related travel and mobility.

• Meal allowance: Access to canteen or ticket restaurant is provided to support daily lunch expenses.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.