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This Position reports to:

Process Excellence Team Lead:

Your role and responsibilities

Reporting to the Global Auto Bank&Process Excellence Manager providing key support for the whole O2C Stream in the area of CFIN and SAP4HANA. You will be involved in CFIN and SAP4HANA implementation, UATs and post implementation “service”. Crucial part of the role would be ongoing contact with O2C end users to understand and address better their needs and provide trainings answering technical aspects of CFIN and SAP4Hana.

You will be mainly accountable for:

• Facilitating learning through a variety of delivery methods to onboard new hires and upskill end-users. This could include classroom Instruction, virtual training, team meetings, on-line learning debriefs, hands-on labs, peer to peer coaching, and train-the-trainer sessions

• Training users on O2C processes and appropriate system use. Creating and maintain user manuals, documentation and SOPs as needed

• Engaging with business leaders, users and partners to understand processes, needs, challenges and deliver solutions, and/or issue resolution during activities such as adapt to standard, process reviews, etc.

• Participating in testing (UAT) activities as needed and initiate or promote sustainable process improvements

• Acting as a Subject Matter Expert (SME) for CFIN and SAP4HANA to assist in curriculum development – including revisions to existing course content and new material creation

• Communicating process and related system CFIN and SAP4HANA changes to users, including ‘translating’ system functionality into simple business relevant language

• Working one-on-one with learners to identify areas of strength and opportunities. Seeking input from and provide feedback to learners to aid with knowledge transfer and behavior change

• Serving as 1st level of support for end users technical / process issues, answering questions, enabling/documenting solutions and/or escalating as appropriate ​

Qualifications for the role:

• 5+ years of experience in order to cash (O2C) processes

• Solid understanding of O2C processes and proven knowledge of CFIN and SAP4Hana environment for configuration of SAP4HANA Finance into the system

• Ability to transfer knowledge, train others, support end-users and drive continuous improvement in technical aspects of CFIN and SAP4HANA

• Strong MS Office / O365 suite

• Proficiency in the English language a must

• Problem-solving mindset, strong organizational and interpersonal skills

• Good communication skills – end user interaction, user training, conducting workshops

• Project management exposure and prior experience developing training materials and documenting processes will be an asset

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