What You Can Expect

• Leading and developing managers and individual contributors across Europe, the Middle East, and Africa
• Serving as the senior technical leader for key customers and partners across EMEA
• Setting and executing regional technical strategy aligned with customer and business needs, including the adoption of AI-powered communications and customer experience solutions
• Partnering with sales, product, and engineering leaders to support growth and customer success
• Resolving complex customer and technical escalations with clarity and accountability
• Representing the region in planning, resourcing, and continuous improvement efforts

• Experience leading pre-sales engineering teams in SaaS vendors, especially in UCaaS and CCaaS
• Setting technical or solutions strategy in a customer-facing environment
• Communicating complex technical concepts clearly to executive and non-technical audiences
• Partnering effectively with sales, product, and engineering functions
• Applying strong judgment in customer escalations and high-impact decisions
• Demonstrating experience with cloud-based communications or collaboration platforms
• Experience positioning and delivering AI-enabled solutions in a customer-facing role
• Having experience with platforms comparable to Zoom
• Have drive, ambition, and a positive attitude

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.