Manufacturing Systems Sr Technician

The Manufacturing Systems Sr Technician at Zimmer Biomet in Costa Rica is responsible for advanced support, troubleshooting, and maintenance of MOM applications and connected manufacturing systems. The role involves installing, configuring, and troubleshooting MOM, MES, SCADA, HMI, and PLC-integrated systems, as well as supporting validation activities and ensuring secure operations. Candidates should have a bachelor’s degree in IT or engineering (or equivalent experience), at least 6 years of IT support experience in manufacturing, and 2 years of direct experience with manufacturing applications. Strong technical knowledge, analytical skills, and the ability to work independently are essential. Experience with SQL, scripting languages, and certifications are preferred. The role may require travel up to 25% and a valid driver’s licence.

The Manufacturing Systems Sr Technician at Zimmer Biomet plays a pivotal role in supporting advanced manufacturing applications and connected systems to ensure seamless operations. This position is responsible for providing technical troubleshooting, system maintenance, and integration support for MOM applications and related technologies. The role involves independent work on complex issues, mentoring junior team members, and contributing to process improvements. Candidates will be expected to deliver reliable and secure operations, support deployment and validation of shop-floor technologies, and enforce security policies. The position offers opportunities for professional growth within a collaborative and inclusive environment, with a focus on innovation and operational excellence.

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The Sr. IT MOM Technician provides advanced manufacturing application integration support, technical troubleshooting, and system maintenance for Manufacturing Operations Management (MOM) applications and connected manufacturing systems. Working in-person or virtually, this role enables productive and secure operations, mitigates manufacturing application downtime, and supports the deployment, configuration, and validation of shop-floor technologies. The Sr. IT MOM Technician works independently on complex support activities, contributes to process improvement, and mentors junior team members.

How You'll Create Impact

• Provide advanced technical support for MOM applications and related manufacturing systems, ensuring stable, secure, and reliable operations.
• Install, configure, maintain, monitor, and troubleshoot MOM applications, machine-integrated systems, and supporting infrastructure.
• Deploy releases of new technologies; perform system integration testing of machine/application operating systems at the manufacturing machine level.
• Diagnose and resolve complex application, interface, and machine-integration issues as reported by users or identified through monitoring.
• Perform break/fix support for PLC, CNC, SCADA, HMI, historian, and related shop-floor system integration issues.
• Set up PLC machines and configure data extraction, retention, and connectivity processes.
• Execute and support validation activities for changes to quality-relevant systems in accordance with application validation guidelines and change control processes.
• Provide new technical specifications to users based on application needs and anticipated growth.
• Create and maintain technical documentation, work instructions, troubleshooting guides, and configuration records.
• Support project execution including qualifications of hardware field panels, controllers, and equipment for applications.
• Manage operational elements such as users, groups, security resources, data transfers, and application service configurations.
• Participate in root cause analysis for recurring incidents, downtime events, and application performance issues; implement corrective and preventive improvements.
• Proactively enforce worldwide and local security policies to ensure IT information assets are protected.
• Provide off-shift, weekend, holiday, or on-call support as needed for critical manufacturing events, implementations, or outages.
• Mentor less experienced team members and share technical knowledge, standards, and support best practices.
• Perform other duties within the work area as assigned.

What Makes You Stand Out

• Demonstrated ability to work independently on complex issues with minimal supervision.
• Strong technical knowledge of manufacturing application support within a regulated production environment.
• Experience supporting MOM, MES, SCADA, HMI, historian, PLC-integrated, or comparable manufacturing systems.
• Acts with a sense of urgency to resolve production-impacting IT issues and delivers results in an efficient and timely manner.
• Effective interpersonal and communication skills (written/verbal) with the ability to document technical issues and resolutions clearly.
• Analytical and critical thinking skills with proven troubleshooting ability across applications, interfaces, and infrastructure.
• Strong organizational skills and attention to detail, especially in validated or controlled environments.
• Able to multitask and prioritize work effectively in a dynamic manufacturing environment.
• Willingness to embrace change and adapt to new circumstances and technologies.
• Has a winning attitude and instills a passion for winning with other team members, demonstrated by a "can do" approach.

Your Background

• Bachelor’s degree in Information Technology, Engineering, or related field preferred; High School diploma required with equivalent relevant experience.
• 6+ years of relevant experience in an IT support role within a manufacturing or industrial environment, with a focus on application and machine support.
• 2+ years of direct experience supporting manufacturing applications, machine-integrated systems, or MOM/MES platforms.
• Experience with SQL for database querying and manipulation preferred.
• Practical experience with scripting languages (e.g., Python, VBScript) preferred.
• Strong expertise in managing and troubleshooting data transfer protocols including FTP and modern manufacturing connectivity methods.
• Experience within the medical device, orthopedics, or another regulated industry (e.g., FDA, ISO) is a significant advantage.
• Technical IT certifications preferred.
• May be required to lift/move technical equipment and work extensively within manufacturing areas. Valid driver’s license required; may support global locations.

Physical Requirements

Travel Expectations

• Up to 25%

EOE/M/F/Vet/Disability

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a

Responsibilities:

• Provide advanced technical support for MOM applications and related manufacturing systems, ensuring stable, secure, and reliable operations.
• Install, configure, maintain, monitor, and troubleshoot MOM applications, machine-integrated systems, and supporting infrastructure.
• Deploy releases of new technologies and perform system integration testing of machine/application operating systems at the manufacturing machine level.
• Diagnose and resolve complex application, interface, and machine-integration issues as reported by users or identified through monitoring.
• Perform break/fix support for PLC, CNC, SCADA, HMI, historian, and related shop-floor system integration issues.
• Set up PLC machines and configure data extraction, retention, and connectivity processes.
• Execute and support validation activities for changes to quality-relevant systems in accordance with application validation guidelines and change control processes.
• Create and maintain technical documentation, work instructions, troubleshooting guides, and configuration records.
• Support project execution including qualifications of hardware field panels, controllers, and equipment for applications.

Skills:

• Demonstrated ability to work independently on complex issues with minimal supervision.
• Strong technical knowledge of manufacturing application support within a regulated production environment.
• Experience supporting MOM, MES, SCADA, HMI, historian, PLC-integrated, or comparable manufacturing systems.
• Acts with a sense of urgency to resolve production-impacting IT issues and delivers results in an efficient and timely manner.
• Effective interpersonal and communication skills with the ability to document technical issues and resolutions clearly.
• Analytical and critical thinking skills with proven troubleshooting ability across applications, interfaces, and infrastructure.
• Strong organisational skills and attention to detail, especially in validated or controlled environments.
• Able to multitask and prioritise work effectively in a dynamic manufacturing environment.
• Experience with SQL for database querying and manipulation is preferred.
• Practical experience with scripting languages such as Python or VBScript is preferred. Experience within the medical device, orthopaedics, or another regulated industry (e.g., FDA, ISO) is a significant advantage. Technical IT certifications are preferred.

Education:

• A Bachelor’s degree in Information Technology, Engineering, or a related field is preferred.
• A High School diploma is required with equivalent relevant experience.