Job Description

Zendesk is looking for a Product Design Intern to join our team!

As an intern with Zendesk, you will collaborate closely with designers, product managers, and engineers across the globe to create intuitive experiences for our customers. You will contribute to real product work by researching user needs, designing flows and interfaces, prototyping solutions, and testing ideas with users.

We work with a bias towards rapid prototyping and experimentation, and take care to maintain a high level of design craft. The ideal candidate is curious, passionate about solving user problems, proactive, and excited to learn how great products are built. You enjoy turning complex problems into simple, elegant designs. You always look for feedback to iterate on your work, and are an expert listener. You reach out to others, tap into their expertise, and then take the responsibility to create a phenomenal experience for users.

At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It's about our people knowing that they're valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.

During your internship, you will have the opportunity to practice key skills that will make you a successful Product Designer:

• Design user-centered solutions grounded in research and usability principles

• Translate complex problems into clear, intuitive user experiences

• Prototype design concepts rapidly at all levels of fidelity

• Collaborate with cross-functional teammates around the globe

• Work in an agile environment with regular feedback and iteration

• Defend your design decisions and incorporate feedback into the design cycle

• Present your work to the team & cross-functional partners

• Work with a team of professionals from around the world and different nationalities

You would be joining a fast-paced, highly collaborative team, working on projects that impact hundreds of thousands of people. This will open up to you opportunities for mentorship with experienced colleagues, and an insight to how great design teams operate.

Most of the collaboration is going to happen over Zoom, but our hybrid way of working is a core part of this experience, to give you a rich onsite experience packed with connection, collaboration, learning, and celebration. As such, this role must attend our office on a weekly basis for at least 2–3 days a week.

Requirements:

• Actively enrolled in a degree in Design, HCI, UX, Psychology, or related field and graduating by 2027

• A portfolio demonstrating design thinking, problem-solving, and visual communication

• Familiarity with Figma

• Familiarity with AI as part of your design workflow (e.g. prototyping with AI)

• Must be authorized to work in the locations you have applied to work in

The Poland annualized base salary range for this position is zł98,280.00-zł98,280.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.