Job Description

The Technical Lead will own the architecture, development, and implementation of Zuora Billing and Revenue solutions integrated with Salesforce CPQ and other enterprise financial systems (ERP, accounting, payment gateways). You will lead cross-functional teams to deliver integrated, scalable, and robust subscription management and revenue recognition platforms, ensuring seamless end-to-end process automation.

Key Responsibilities:

• Lead the design, implementation, and support of Zuora Billing, Revenue Recognition, and Salesforce CPQ solutions aligned with business strategy.
• Architect and develop integrations between Zuora, Salesforce CPQ, ERP systems (e.g., Net Suite, SAP, Oracle), payment processors, and other financial platforms.
• Drive end-to-end automation of subscription management lifecycle including quote-to-cash, billing, collections, revenue recognition, and renewals.
• Translate business requirements into scalable technical solutions leveraging Zuora APIs, Salesforce platform capabilities, middleware (Mule Soft, Dell Boomi, etc.), and custom code.
• Provide hands-on technical leadership, code reviews, and mentorship for developers working across Zuora and Salesforce CPQ projects.
• Collaborate with finance, sales operations, IT, and external vendors to ensure data integrity, compliance, and seamless operational workflows.
• Design and maintain robust integration frameworks, including error handling, logging, and alerting mechanisms.
• Lead testing, deployment, and release management activities to ensure quality and reliability.
• Monitor and optimize system performance, API usage, and platform limits.
• Keep up-to-date on Zuora, Salesforce, and financial technology best practices and recommend continuous improvements.
• Develop and maintain technical documentation, integration architecture diagrams, and operating procedures.
• Ensure adherence to security policies, data privacy regulations, and internal governance requirements.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Finance, or related discipline.
• 5+ years of experience in technical roles supporting Zuora Billing and Revenue Recognition solutions.
• Strong experience with Salesforce CPQ including product configuration, pricing models, discounting, and approvals.
• Proven background designing and implementing integrations between Zuora, Salesforce CPQ, ERP/accounting systems, and payment gateways.
• Hands-on expertise with Zuora APIs (REST, SOAP) and Salesforce APIs.
• Skilled in one or more integration platforms/middleware such as Mule Soft, Dell Boomi, Informatica, or similar.
• Proficient in Apex, Lightning Web Components (LWC), and Salesforce declarative tools.
• Experience with subscription business processes including quote-to-cash, billing cycles, revenue recognition rules, and financial close processes.
• Familiarity with GAAP revenue recognition principles and ASC 606 compliance is a plus.
• Knowledge of data synchronization, error handling, and recovery mechanisms for transactional systems.
• Experience working in an Agile/Scrum environment.
• Strong leadership, communication, and stakeholder management skills.
• Salesforce certifications (Certified CPQ Specialist, Platform Developer) and Zuora certifications preferred.
• Understanding of security best practices, OAuth/JWT, and API governance.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.