Job Description

Job Title: Senior Contact Center Sales Specialist

• LATAM

About Us: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) optimizes support platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and drive operational efficiency.

Position Overview: We are seeking an experienced Sales Specialist with deep expertise in contact center technologies and CX suites, preferably Zendesk, Amazon Connect or like solutions, and AWS. This sales specialist role will play a key part in driving awareness and sales of Zendesk’s CCaaS platform, Zendesk Contact Center across Latin America. The ideal candidate will provide strategic direction, have deep industry knowledge, strong business acumen, strong communication skills, sharp analytical abilities and a willingness to work cooperatively across the different teams at Zendesk.

Responsibilities

• Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities.

• Engage with vendors and delivery partners to align on best practices and sales strategies.

• Assist with running customer discovery calls and managing deal progress across the territory.

• Partner with AWS and Amazon Connect AEs to work backwards from customer requirements.

• Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership.

• Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs.

• Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies.

• Represent Zendesk for Contact Center at regional events and conferences.

Key Qualifications

• Minimum 5 years of experience in cloud contact center sales

• Proven experience in channel sales

• Fluency in English AND one or both of Portuguese/Spanish

• Technical expertise in Zendesk and Amazon Connect is advantageous, but similar technologies are acceptable

• Ability to work autonomously and as part of a fast-paced team

• Experience selling at the C-level

• Proven track record in achieving sales targets

• Proven ability to proactively pursue new business opportunities

• Strong communicator - great writer, speaker, and listener

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A collaborative and inclusive work environment.

• The chance to lead transformational contact center initiatives leveraging cutting-edge technologies.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.