Job Description

At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI-powered tools help support teams resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone.

We’re looking for a Senior Product Designer to join our Omnichannel Routing team and help shape intuitive, scalable experiences that help customers to get tickets and requests to the right agents through custom routing configurations. We’re aiming to redefine how routing works in an AI-driven world.

Who we’re looking for

You are a strong collaborator, someone who can seamlessly work with teams both remote, and in the office. Every day, you bring energy to highlight the user's needs through communication, and storytelling—always keep them at the centre of what you do. You are curious about emerging tools and technologies but you’re confident in your workflow and know when to ask for the appropriate feedback or direction. You build trust with colleagues, work together to identify challenges, explore new possibilities, and win hearts! You are still learning (because we all are), but you know how to seize an opportunity, and drive it forward.

In this role, you’ll craft intuitive design solutions that simplify complexity, reduce friction, and bring clarity to every customer interaction. You’ll work closely with product managers, engineers, product marketing, and other cross-functional partners to identify challenges, explore new possibilities, and deliver thoughtful, impactful designs that drive efficiency and create real value across the organization.

What you will get to do every single day

• Craft intuitive design solutions that simplify complexity, reduce friction, and bring clarity to every customer interaction

• Define and refine user journeys

• Grow concepts through design exploration, conceptualisation, and user validation

• Produce and facilitate remote design thinking sessions and workshops

• Design interaction prototypes, wireframes and production-ready visual design

• Present design solutions to partners and company executives, defend design decisions and incorporate feedback into the design cycle

• Work closely with other designers, product managers, engineers, and other cross-functional partners to bring concepts to life

What you bring to the role

• 3-5 years of experience in product design

• Experience with UX and UI work for complex, enterprise software

• Strong expertise in interaction design, information architecture, and systems thinking

• Proficiency in Figma, prototyping tools, and usability testing methods

• Ability to navigate complexity and create scalable, user-friendly solutions

• Excellent collaboration skills, with experience working cross-functionally with product management, engineering, research, and product marketing teams

Zendesk is an equal-opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

The Poland annualized base salary range for this position is zł258,000.00-zł388,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.