Job Description

Revenue Operations Business Operations Manager

Location: Madison, WI

Zendesk is looking for a dedicated and dynamic individual to join our team as an integral owner of our quoting and billing processes. This role will engage in daily operations to gain a comprehensive understanding of the processes, allow them to take ownership and enhance system functionality for smoother overall operations. You will utilize our extensive experience in Quote-to-Cash (QTC) systems to collaborate on cross-functional projects that improve integrations across our QTC framework, ensuring the business is well-prepared for strategic initiatives.

The ideal candidate will be motivated, proactive, quick to learn, and demonstrate a keen ability to enhance processes and think critically about system efficiencies. You should possess the ability to multi-task and effectively prioritize competing tasks, demonstrating adaptability and eagerness to take on challenges. We are seeking an individual with significant operational experience who is creative, proactive, and skilled at conveying complex information clearly to a wide range of audiences.

Key Responsibilities:

• Lead and prioritize initiatives that identify ways to optimize quoting, billing, and overall QTC processes, ensuring alignment with business goals and best practices in ERP systems.

• Showcase systems thinking and strategic problem-solving capabilities through the effective implementation of ERP and QTC systems, contributing to organizational growth and efficiency.

• Oversee and own daily operations of our quoting and billing systems, ensuring seamless functionality and user support.

• Utilize project management tools and skills to provide timely updates on internal projects, product releases, and roadmaps while managing program deliverables and scope for product migrations.

• Help maintain comprehensive documentation of system workflows, process improvements, and enablement requirements to support a deeper understanding of operational needs.

• Build strong relationships with leadership across Sales Operations, IT, Product Led Growth, and Product Development, acting as the primary point of contact for the worldwide Revenue Operations team.

Required Qualifications:

• 5+ years in financial systems, specifically focusing on the commerce-to-cash process, with corporate experience and/or a background in systems consulting.

• Bachelor’s Degree in Finance, IT, Business Administration, or a related field.

• Strong proficiency in data querying and reporting tools with experience in financial reporting systems.

• Superb cross-functional experience and strong collaborative skills and the ability to work with all levels of management and across multiple and varied functional teams.

• Ability to communicate complex scenarios and topics to team and supervisors in a clear, logical manner.

• Ability to understand complex system architecture in which data flows between interconnected systems, managed by different teams.

• Understand business transformation, change management and execute plans for growth.

• Excellent verbal and written communication skills.

• Experience with system implementations and user acceptance testing and associated documentation.

• Ability to thrive in a dynamic, fast-paced environment where adaptability is crucial.

• Experience working with remote and global teams, demonstrating the ability to learn and influence in a virtual environment.

• Strong facilitation abilities to guide discussions and drive outcomes.

• Excellent organizational skills to balance multiple projects and meet tight deadlines in a fast-paced environment.

• Quick learner of new technologies, comfortable with reporting and analyzing data.

• A confident leader who can represent and advocate for Global Rev Ops in cross-functional forums.

• Hands-on experience with Salesforce, CPQ and Zuora a plus.

• Strong knowledge of G-Suite and Zoom applications.

The US annualized base salary range for this position is $116,000.00-$174,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.