Job Description

Product Security at Zendesk is a globally distributed team of passionate, motivated and focused application security specialists. We understand how to build applications securely and enjoy crafting creative approaches to scale security either through automation, education or secure design.

Our customer service and engagement products are powerful and flexible, and scale to meet the needs of over 150,000 businesses. We are the champions of customer service and the security team at Zendesk brings confidence to how we do it.

On the Zendesk Product Security Team, we develop and build processes and tools that allow us to make the right, secure decisions for our customers and bake security into our products. We partner with our engineers to prioritise security during the entire software development lifecycle and provide them the tools and programs to do so, including a mature bug bounty program, a vibrant Security Champions program, regular and in-depth security reviews, static/dynamic testing tooling and vulnerability lifecycle management. Within the Product Security organization, your team's focus will encompass a secure by design approach to product security reviews with local partners and building new security tooling, including customer facing features.

Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.Who you could be working with:
You’ll be part of a high-performing team responsible for building distributed, high scale and data-intensive integrations that extend our market-leading core SaaS product. Partnered with other SaaS providers and cloud vendors (e.g. Slack, Atlassian and AWS), our products commonly incorporate the latest technologies and features to provide cutting-edge solutions to our customers. We enjoy working with Engineers who possess a strong growth mindset, are enthusiastic at problem-solving and can demonstrate leadership qualities. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems.

What you’ll get to do each day:

Experience designing, leading and implementing customer-facing software projects. We need you to have experience with good and bad software projects and to have an opinion on what helps us lean more towards good.

A focus on ensuring that solutions being designed and built today will still meet needs over the next 18+ months

Able to manage time effectively to allow a balance of individual contribution and being interruptible to assist with issues and queries from other engineers

Excellent communication skills both written and verbal and the ability to influence others within the organisation with diplomacy and tact.

Detail-oriented, with a focus on the delivery of quality work with a mindfulness of timelines needed for the business.

Ability to influence with authority, inspire and mentor more junior engineers.

Use best practices at every stage of the development cycle, peer code review and rapid deployment.

Understand and can be a champion of accessibility.

Ability to work with various stakeholders such as designers, product managers to influence decisions that provides the best outcome for customers.

What you bring to the role:

At least 9+ years of commercial software engineering experience as a Fullstack engineer .

Proficient in frontend and backend development using React and JavaScript/ NodeJS/ Typescript (preferred).

Significant experience with at least one modern Javascript Framework (React/Vue), Build Pipelines, Package Managers and other CLI Tooling

Experience with Javascript in client- and server-based applications

Experience with mono-repo patterns, frameworks and tooling

Experience building integrations in the Salesforce development environment or integrating with Salesforce APIs.

Experience building integrations with popular SaaS products such as Jira, Slack, Shopify, Microsoft Teams is an added plus

Our Tech Stack:

Our code is written primarily in Golang, JavaScript / TypeScript.

Our frontend use frameworks including React, Redux, React Testing Library, Cypress, Jest.

Our servers live in AWS.

Our applications/services are deployed via Spinnaker to Kubernetes.

Our data is stored in Aurora/MySQL, DynamoDB, and S3.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.