Job Description

It’s a very exciting time to join Zendesk. As a leader in customer service software, marching towards our multi-billion $ in revenue with our focus on AI, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.

The Strategic Finance and Analytics team leads decision support and insights for company-wide pivotal initiatives; drives BI projects, delivers top-line key metric reporting and forecasting. We are looking for someone who is passionate about data and has the right blend of technical ability and business acumen to deliver key reports and business insights to leadership, including the CFO and C-Staff. You will be part of a small but growing team and will play a pivotal role in shaping how the team scales and delivers strategic analytics and decision support in a cross-functional organization across Finance, Sales, Marketing, Customer Success, Product, Enterprise Data and Operations teams.

About you

• You are intellectually curious and like to search for context and insight behind the numbers

• You have excellent analytical and critical thinking skills

• You are a strategic thinker who can see the big picture, and granular details as needed

• You are a team player

• You have an aptitude for framing business questions with data

• You have a great work ethic with a strong desire to exceed expectations

• You have excellent verbal and written communication skills and are able to communicate well across different audiences

• You are a motivated self-starter who thrives working in a fast-paced, dynamic environment

• You are detail oriented, resourceful and scrappy

Responsibilities

• Regularly report findings and key metrics to leadership, including C-Staff, to help guide decision-making

• Using your technical skills and business acumen, you will perform analysis, build decks and dashboards to generate insights

• Develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers

• Work with cross-functional teams to gain alignment on metrics definitions and analyses

• Collaborate with the Enterprise Data and Analytics team on technical requirements and analysis

Requirements

• 3-5 years of prior experience in an analytics, business intelligence, or strategy consulting role

• Excellent SQL skills (experience with Big Query is a plus)

• Experience with Business Intelligence tools

• Excellent written and verbal communication skills

• BS/BA in computer science, mathematics, economics, engineering or related degree required; Masters degree is a plus

• Previous SaaS experience a plus

• Experience building financial models and developing automated reports and dashboards

Where We Work

Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.